Job Description

Client Success Manager

About Marvin AI

Marvin is on a mission to end healthcare’s workforce crisis. Marvin partners with many of the country’s top-ranked hospitals including Cedars-Sinai in Los Angeles, the VA, Jefferson Health and Geisinger in Pennsylvania, and the Harvard Department of Psychiatry, to provide a proprietary retention and resiliency platform for their physicians, nurses, and staff. Services include confidential teletherapy with specialized therapists, an AI coaching model built for clinicians, medication management/psychiatry, and well-being workshops. All programming is geared towards helping Marvin health system clients to improve clinician retention, patient outcomes, and team burnout, driving their overall effectiveness and resilience.

We’re looking for a high-impact Client Success Manager to own and grow relationships with our health system partners. This role is responsible for driving adoption, retention, and expansion across a portfolio of enterprise accounts.

The ideal candidate brings experience managing complex healthcare clients in a high-growth environment and is comfortable operating at both the executive and operational levels.

Join us in building something that meaningfully improves the lives of healthcare workers.

Key focus areas include:

• Own a portfolio of health system accounts, driving retention, satisfaction, and growth

• Build and maintain strong relationships with C-suite and senior stakeholders across client organizations

• Lead strategic account planning and quarterly business reviews (QBRs) tied to measurable outcomes

• Drive product adoption and engagement across client organizations, ensuring long-term value realization

• Identify and execute opportunities for account expansion (additional sites, services, or programs)

• Partner cross-functionally (product, clinical, ops) to advocate for client needs and influence roadmap priorities

• Track and analyze key success metrics, including activation, engagement, clinical outcomes, and satisfaction

• Proactively identify risks and develop mitigation strategies to ensure client success

QUALIFICATIONS

• 5–8+ years of experience in client success, account management, or related roles

• Experience owning a book of business of $1M+ in ARR

• Experience managing enterprise or strategic accounts, ideally within healthcare or health tech

• Experience working with employer-sponsored benefits or benefits platforms (nice to have)

• Proven ability to engage and influence C-suite stakeholders

• Strong track record of driving retention, adoption, and/or revenue expansion

• Comfortable navigating complex organizations and ambiguous environments

• Excellent communication, presentation, and stakeholder management skills

• Highly organized with strong project management capabilities

• Experience with CRM and analytics tools (e.g., Salesforce, Excel, or similar)

Why Marvin AI?

• We’re truly mission-driven. We founded Marvin on the belief that healthcare workers deserve the care and support they provide to their patients, and that existing solutions to growing healthcare burnout are ineffective.