Job Description

Client Success Manager

Logan, Utah

Monday-Friday, 8am-5pm EST

Hybrid Work Model (3 days/onsite in our Logan office, 2 days/remote)

We are currently seeking a Client Success Manager (CSM) for our Digital Brand Services (DBS) business division. As a CSM in DBS, you will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You’ll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client’s domain portfolios and digital assets are secure. To be successful in this role, a history of providing outstanding B2B customer service and relationship management, comfort working with technology and a basic understanding of how the Internet operates are needed.

What You'll Do For Us: ​

• Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
• Build and maintain client relationships by understanding the unique needs of each client.
• Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
• Be a trusted partner for your clients by developing and maintaining and in-depth understanding of our services
• Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
• Understand and strive to meet or exceed metrics that are designed to help us achieve our industry-leading client service support as evidenced by our world-class Net Promoter Score (NPS) results.
• Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.

What technical skills, experience, and qualifications do you need?

• 3+ years B2B Account Management experience
• A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment
• Excellent analytical and problem-solving skills
• Ability to think proactively and strategically to meet the clients’ needs
• Relentless dedication to outstanding customer service
• Ability to handle escalated client issues with a steady hand
• Excellent communication and organizational skills (verbal and written), as well as ability to think quickly on your feet
• Strong negotiation skills and business acumen
• Quick learner with a demonstrated passion for technology and the Internet ecosystem
• Ability to work as part of a team and collaborate effectively with colleagues
• Multi-lingual preferred, but not required

#CS1

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.