Location: Portland,Oregon,United States
We are looking for a Client Success Implementation Specialist who is energized by helping clients succeed and motivated by the impact language access has on patient care.
In this role, you will serve as a trusted partner to healthcare organizations during onboarding, implementation, training, and early-stage support—helping clients confidently adopt Linguava’s services, workflows, and tools.
This is an ideal opportunity for someone with experience in interpretation, translation, healthcare operations, or client support who wants to expand their impact beyond direct service delivery and help healthcare organizations build stronger, more equitable language access programs at scale.
At Linguava, we believe exceptional implementation creates the foundation for long-term client success, improved patient outcomes, and meaningful partnerships.
The Client Success Implementation Specialist is a foundational role within Linguava’s Client Success team, responsible for driving successful client onboarding, implementation, training, and support experiences. This is the first hire so you will be a part of building out this role alongside our Director of Client Success
This role sits at the intersection of healthcare operations, language access, and client enablement. You will help healthcare organizations achieve rapid time-to-value (TTV) by ensuring clients are successfully configured, trained, supported, and prepared for long-term success.
The Specialist acts as a client educator, implementation partner, and internal collaborator—working cross-functionally with Sales, Operations, Scheduling, Quality, and Account Management to deliver seamless client experiences.
The Client Advocate
You genuinely care about creating positive client experiences and helping people feel supported, confident, and successful.
The Translator of Complexity
You can take operational processes, language access concepts, or technical workflows and explain them clearly to a wide range of audiences.
The Calm Problem Solver
You stay composed under pressure, navigate ambiguity well, and approach challenges with curiosity and solutions-focused thinking.
The Process Builder
You appreciate structure, documentation, and operational consistency—and you enjoy improving systems and workflows over time.
The Relationship Builder
You collaborate effectively across departments and build trust quickly with both internal teams and healthcare clients.
The Mission-Driven Professional
You understand the importance of language access in healthcare and are motivated by work that improves outcomes for diverse communities.
Bachelor’s degree in Education, Business Administration, Healthcare Administration, or a related field preferred, or equivalent experience
Preferred Qualifications
People First
You prioritize empathy, responsiveness, and partnership in every client interaction.
Doing the Right Thing
You approach implementation, support, and communication with integrity, accountability, and professionalism.
Pursuit of Progress
You continuously improve processes, systems, and client experiences through curiosity and collaboration.
Above & Beyond Service
You proactively support clients and teammates, creating experiences that build trust and long-term partnership.
Have Each Other’s Back
You work collaboratively across teams, sharing knowledge and supporting collective success.
At Linguava, we believe language access is essential to equitable healthcare. Our work helps healthcare organizations better serve patients with limited English proficiency and create more inclusive care experiences.
We are building a company where interpreters, client partners, and employees feel supported, valued, and connected to meaningful work. If you are passionate about improving healthcare communication and helping clients succeed, we’d love to hear from you.
Linguava is an Equal Opportunity Employer committed to building an inclusive workplace that reflects the communities we serve.
Linguava is a full-service provider of spoken and signed languages specializing in Over the Phone Interpretation, Video Remote Interpretation (VRI), Scheduled Video Interpretation (SVI), Localization and Translation in the medical field. We are committed to providing timely, reliable, cost-effective language services that improve patient experiences and health outcomes across diverse language access needs. This ensures our clients are connected promptly and directly with a linguist who best matches their communication needs. We prioritize customer service and top-quality interpretation and translation services in all languages.
