Job Description

Client Success Associate

Location: Olivedale, Johannesburg
Salary: R30,000 R35,000 per month (Total Cost to Company)
Reports to: Chief Revenue Officer
Type: Full-time, Onsite

Purpose of the Role

We are looking for a proactive and tech-savvy Client Success Associate to manage a portfolio of medium to large business clients. You will play a vital role in driving client retention, upsell opportunities and satisfaction through smart relationship management, data-driven insights, and product support across our Eyerys platform.

This role is ideal for someone who understands the fast-paced world of SaaS or IT services and thrives on building trusted partnerships with clients.

Key responsibilities

• Manage onboarding, training, and ongoing support for assigned clients
• Build strong relationships to ensure retention, satisfaction, and upsell opportunities
• Create, test and manage client surveys using the Eyerys platform
• Analyse data, extract insights, and present recommendations to clients
• Collaborate cross-functionally to deliver seamless, high-impact client experiences
• Draft proposals and support revenue growth through renewals and expansions
• Monitor client engagement and resolve issues before they escalate

Minimum requirements

• 1+ year experience in Client Success, Account Management, or similar client-facing role
• Background in IT services or SaaS (SaaS experience strongly preferred)
• Proven experience managing business accounts (medium to large)
• Strong communication, reporting, and presentation skills
• Analytical mindset with the ability to turn data into insights
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Relevant tertiary qualification (advantageous)

What you will get

• Competitive salary and full cost-to-company benefits
• Group life cover: funeral, death, and disability
• 15 annual leave days + gifted shutdown leave in December
• Study leave and training budget
• A fun, collaborative, and purpose-driven team culture