Job Description

About TEXO

(LinenMaster, Alliant, Infinite Laundry, & TEXO IT)

Welcome to TEXO's Careers Page!

At TEXO, we're more than just a company - we're a community of innovators, problem-solvers, and dreamers, united by our passion for technology and our commitment to making a difference. Our mission is to harness the power of technology to drive positive change, empower businesses, and enhance lives.

Why Join TEXO?

Innovative Environment: Join a dynamic team of talented individuals who thrive on innovation and creativity. At TEXO, we encourage out-of-the-box thinking and provide a supportive environment for you to bring your ideas to life.

Cutting-Edge Technology: Work with the latest tools and technologies in the industry. From artificial intelligence and machine learning, we're at the forefront of technological advancement, constantly pushing boundaries and exploring new frontiers.

Impactful Projects: Make a meaningful impact with your work. Whether you're developing software solutions for leading businesses or creating consumer-facing applications that enhance everyday life, your contributions atTEXO will shape the future of technology and transform industries.

Collaborative Culture: Collaboration is at the heart of everything we do. At TEXO, you'll have the opportunity to collaborate with cross-functional teams, share knowledge and expertise, and learn from some of the best minds in the industry.

Professional Growth: We believe in investing in our people. From mentorship programs and training opportunities to career development resources and advancement pathways, we're committed to helping you grow both personally and professionally throughout your journey with us.

Diverse and Inclusive Community: We celebrate diversity and foster an inclusive culture where everyone feels valued, respected, and empowered to bring their authentic selves to work. We believe that diversity fuels innovation and creativity, and we're dedicated to building a team that reflects the rich tapestry of our global community.

Join Us!

Ready to take your career to the next level? Explore our current job openings and discover exciting opportunities to join the TEXOr team. Whether you're a software engineer, marketing manager, content writer, or marketing specialist, there's a place for you here.

Come be a part of something extraordinary. Come join TEXO and let's shape the future together!

Client Success Advocate

FullTime– SaaS Software

Job

AboutUs:

TEXOprovides cloud-based linen management software, marketing, and IT servicesthat serve the Healthcare, Hospitality, and Food & Beverage industries. We are an industry leader with a strong commitment to investing in ourproducts andservices andaregrowing our team to meet the needs of ourevolvingcustomer base. We have been satisfying our customers for over 25 years through innovation and creative problem solving.

Role:

As aClient Success Advocatefor our SaaS software products (non-ITor Marketing),youwillbe responsible forcreating deep relationships with our customers and partners, ensuring their ongoing use of our products, educating them on new features, andseekingopportunities toexpand our relationships viaupsellandcross-sell. This role requires a tenacious individual who is intrinsically motivated, self-driven,and passionate about client success.Overall, the goals ofaClient Success Advocateare:

• Build relationships with all assigned customers,monitortheir productusageand serve as a key point of contact for them, ensuring long-term retention

• Deepen existing partnerships byproviding value adds through additional products and services

PrimaryResponsibilities:

• Develop a deep understanding of client's businesses, goals, and challenges

• Apply strategic thinking toidentifyopportunities for growth

• Collaborate with clients and internal teams to develop proposals/solutions that meet the client's needs and generate new revenue for the Company

• Negotiate pricing, renewals,and contracts

• Ensuretimelydelivery of products and services

• Monitor client satisfaction and address promptly any issues or concerns that arise

• Possessstrong communicationand interpersonal skills to build andmaintainrelationships with clients

• Own knowledge of all products and services offered by the company

• Collaborate with the Client Successteamto create a process to connect with clients supporting engagement and high satisfaction rates

• Develop and conduct Quarterly Business Reviews

• Provide ideas for creative sales and marketing tactics

Requirements:

• Bachelor’sdegreefromanaccreditedcollegeoruniversity

• 5+yearsoverallcombinedexperienceinsalesand account management

• Excellentwrittenandverbalcommunicationskills

• Laundryindustryand/orcloud-basedsoftwaresalesexperiencepreferred

• Proficiencyinstandardbusinessandsalessoftware,includingOfficeproductsandHubspot

• Beanexceptionalteamplayerwithallstaff

• Intrinsicmotivationtomaintainasteadyflowofrevenueforthecompany

• AdherencetocompanyInformationSecurityPolicies

• Availabletotraveloccasionally,to(company-relatedevents,industry-relatedtravelincluding conferences, trade shows,etc.)

Perks:

• Creativity:Leadcreativeandchallengingprojects

• GrowthOpportunities:Bepartofagrowingteamwithmentorshipandsupporttoaid your professional growth

• Culture:Strongcorebusinessvalueswithafocusonteamworkinadynamicenvironment

• Recognition:Employeeandpeertopeerrewardsprograms

AtTEXO, we treat all employees and job applicants based on merit, qualifications, competence,andtalent.Wedonotdiscriminateonthebasisofrace,religion,color,national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

TEXOreservestherighttoaddtoorchangethislistatanytime.Notallrolesand responsibilities may be listed within this document