We're committed to bringing passion and customer focus to the business.
The Client Specialist supports two or more Financial Advisors and works to develop a partnership with their respective advisors to provide high quality customer service and achieve stated revenue and asset goals.
Essential Duties and Responsibilities
Client meeting preparation for Financial Advisors
Client meeting follow up/document processing for Financial Advisors
Review all paperwork for accuracy, completeness, and compliance
Resolves paperwork and account issues with back-office operations and clearing firm
Client service duties such as establishing new accounts, servicing existing accounts, and researching and resolving deficiencies in a timely manner
Answer incoming calls
Schedule appointments
Preparing, editing and obtaining appropriate compliance approval on correspondence
Responsible for adhering to policies and procedures related to regulatory compliance requirements and firm requirements
Deposit checks and securities in accordance with broker-dealer guidelines
Process Annuity and 1035 exchange paperwork
Maintain and update CRM as needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills
Solid knowledge of account types and regulations
Knowledge of banking and investment products required
Ability to read and interpret documents such as procedure manuals, general business correspondence, journals, or government regulations
In-person customer service and phone etiquette
Effective time management skills with the ability to prioritize tasks
Excellent written and verbal communication skills
Attention to detail
Education and/or Experience
HS Diploma/GED
2 years’ experience in financial industry preferred
Computer Skills
Microsoft Office, including Teams, Outlook, Excel, Word
Adobe Acrobat
Certificates, Licenses, Registrations
License not required, but encouraged to attain within first year of employment
Other Qualifications
Ability to professionally navigate sensitive or urgent client situations
Must display professional conduct and appearance
Maintain client privacy and keep highly sensitive data confidential
This role may involve additional responsibilities to support team and organizational objectives.
Other
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
We were founded as a community bank. More than 100 years later, we still act like one.
For over a century, we’ve worked hard to help make our customers’ dreams come true – dreams like buying a home, starting a business or simply having the ability to manage your money safely and securely, anywhere you happen to be.
Simmons Bank has 200 locations and employs 2,800 associates across our six-state footprint.
