Initiate International

Client Solutions Specialist

Initiate International  •  Ta’ Xbiex, MT (Hybrid)  •  6 days ago
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Job Description

We are representing a growing payments business seeking a detail-oriented and client-focused Client Solutions Specialist to join their Malta team and support the delivery of seamless client service within the gaming and payments sector.

This is a hybrid opportunity for someone who enjoys being the key link between clients and internal teams, ensuring queries are handled efficiently, documentation is managed accurately, and client issues are resolved in a timely and professional manner.

If you are organised, proactive, and confident working in a fast-paced, client-facing environment, this role offers the opportunity to build strong industry experience within a trusted and growing payments provider.


What You Will Do:

As Client Solutions Specialist, you will act as the first point of contact for client queries, supporting communication, ticket resolution, documentation, and cross-functional coordination across the business.

Key responsibilities include:

  • Serve as the first point of contact for client inquiries across multiple communication channels
  • Provide professional, timely, and accurate support to clients
  • Manage and resolve support tickets, proactively following up on open cases
  • Escalate client issues where appropriate to ensure timely resolution
  • Issue client documentation accurately and in line with confidentiality and compliance requirements
  • Liaise with internal teams including Commercial, Compliance, and Payment Operations
  • Coordinate client resolutions and payment-related requests
  • Maintain accurate records of client interactions, recurring issues, and resolutions
  • Update internal knowledge systems to support service consistency
  • Identify opportunities to improve support processes, service quality, and internal knowledge resources

All About You:

We are looking for a client-focused professional with strong communication skills and the ability to manage multiple priorities in a fast-moving environment.

You will bring:

  • 1+ years' experience in customer service or a client-facing role
  • Strong written and verbal communication skills in English
  • Experience using CRM or ticketing systems
  • Ability to manage multiple priorities effectively
  • Strong organisational skills and attention to detail
  • A proactive, solution-oriented approach to client support
  • Ability to work collaboratively across internal teams
  • Confidence working in a fast-paced environment

Highly desirable:

  • Experience using Intercom
  • Exposure to KYB/KYC or compliance-related processes
  • Experience within payments, fintech, gaming, or another regulated environment

Additional Information

  • Malta-based opportunity
  • Hybrid working model
  • Growing payments business supporting the gaming sector
  • Opportunity to work closely with Commercial, Compliance, and Payment Operations teams
  • Client-facing role with strong exposure to payments and regulated industry processes

If you are a proactive Client Solutions Specialist looking to develop your career within a growing payments business supporting the gaming sector, we would love to tell you more.

Initiate International

About Initiate International

Initiate International is first & foremost the leading Recruiter to the iGaming & Fintech industry across the African Continent, having been formed in South Africa back in 2007. Since we joined The Conexus Group in 2023, we now have the ability to offer global recruitment assistance to our clients & candidates through our sister recruitment brand, Pentasia, with their network of offices spanning every other continent. The Conexus Group portfolio also consists of an M&A Advisory, Payments Consultancy, Training Academy & Marketing Services business enabling us to offer a full-service consulting arm.

Initiate International is a team of specialist recruitment consultants who share a passion for recruitment. We ascribe to a more modern approach to recruitment where we, our clients and candidates form one team. It's through working as a team that we are able to identify a perfect match for both clients and candidates.

Exceptional service and quality delivery lie at the heart of the company, we therefore believe in taking a personalised approach to recruitment by striving to understand not only the requirements of our Clients but the nature and corporate culture of their business. In doing so we are not only able to identify the perfect match for your employment needs but are able to provide an employee who will make an immediate impact and begin to add value to your company from day one.

One of the keys to Initiates success is the wealth of industry knowledge its diversified staff of recruitment specialists have acquired throughout their personal experience and acquired networks in their relevant fields. Each division is headed by a qualified senior consultant who will personally consult and advice on the best solution for your recruitment needs.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Johannesburg, ZA
Year Founded
2007
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