Job Description
About the Team:
TikTok’s Global Business Solutions (GBS) team is at the forefront of driving advertising innovation, offering scalable solutions for brands to connect with audiences in meaningful ways. Our Enterprise Ad Sales team partners with some of the largest global brands, enabling them to leverage TikTok’s unique platform to drive business impact. The GBS team thrives on creativity, collaboration, and results.
This position is for an existing vacancy.
About the Role:
The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best-in-class customer service to both internal and external clients. The CSM will be responsible for negotiating and optimizing complex opportunities and using data and analytics to build a consultative solution for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, the ability to thrive in a dynamic work environment, and providing custom solutions for advertisers, leveraging our unique suite of ad products.
Responsibilities:
- Manage and grow post-sale client relationships and revenue for advertisers
- Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
- Grow revenue, educate, and lead upsell conversations with clients post initial sale
- Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
- Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
- Identify optimization opportunities for improving performance
- Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
- Consult and coach clients and agencies to achieve greater results on TikTok solutions.
