Job Description

The e-commerce team partners with leading commerce clients in the Israeli market, helping them scale their businesses through TikTok advertising worldwide. We act as strategic advisors, providing expert guidance, data-driven insights, and best-in-class support to maximize their success on our platform.

Responsibilities

- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.

- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.

- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.

- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.

- Share marketplace feedback and guide our advertising strategy.

- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.

- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign and provide technical support.

- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.

- Develop automated reports utilizing the company's internal data tools and Excel.