Job Description

About the Team

Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities:

- Tracking business progress and leaning in when coming up with solutions to support attainment

- Supporting teams by sharing insights on brand building, media solutions, market sectors and/or verticals to help strengthen consultative selling skills and troubleshooting

- Contributing to more self-sufficiency within the CST team by optimising operational efficiencies, supporting task prioritisation and adoption of automation

- Being willing to dive in and support with campaign management and optimization where required

- Leading by example through collaboration and knowledge sharing while contributing to an open and supportive culture

Client Success

- Supporting the performance of the hybrid pod business – contributing to the day-to-day maintenance of the book of business

- Identifying opportunities within the vertical for advertisers within the book of business that align with their business and marketing goals, while helping minimize churn and other slowdowns

- Supporting the development of strategic plans to onboard and educate advertisers through scaled initiatives and programs and ultimately grow the existing business partnership

- Aligning with Brand Partnerships teams on account plans and supporting execution throughout the year while collaborating with cross-functional teams to pitch and close opportunities

- Contributing insights on business priorities based on market landscape, advertiser mix, vertical, product adoption and revenue data alongside the Industry & Client Solutions Lead

- Contributing to best practices in the form of playbooks, case studies, workshop content, frameworks etc.

- Proactively participating in product update discussions, educating brands and agencies on TikTok’s new and existing products, and advising on best practices to drive optimal performance and impactful campaigns

Stakeholder Management

- Engaging and building relationships with advertisers and key stakeholders

- Establishing collaborative partnerships internally with cross-functional teams

- In collaboration with the sales team, supporting regular business reviews and taking a consultative, long-term approach to build productive relationships with advertisers

- Maintaining visibility on priorities during advertiser business reviews and audits, working with Client Solutions Managers to develop appropriate narratives and solutions

- Supporting detailed and transparent business updates to leadership in a timely cadence