Job Description
Client Services & Technical Delivery Manager
Location: New York, NY/ Hybrid
Full time
We are seeking a Client Services & Technical Delivery Manager to lead hands-on technical delivery, client services, and professional services engagements. This role is highly client-facing and execution-focused, combining technical leadership, project delivery, pre-sales support, and customer success.
The ideal candidate is a confident communicator with excellent presentation skills, a strong hardware and software background, and the ability to engage in pricing discussions and project structuring. This role offers a clear growth path toward IT leadership and IT Director roles.
Key Responsibilities
Client Services & Service Delivery
- Serve as a primary client-facing technical leader for service delivery and professional services engagements.
- Own the end-to-end delivery of customer engagements, ensuring high-quality outcomes and client satisfaction.
- Build trusted relationships with customers through confident communication and technical credibility.
- Manage service delivery issues, escalations, and continuous improvement initiatives.
Technical Leadership & Field Support
- Provide hands-on technical leadership and field support across customer environments.
- Lead solution deployment, troubleshooting, and optimization activities.
- Work directly with enterprise hardware and software platforms, including:
- HPE server and storage solutions
- Cisco networking and security stack
- Microsoft technologies (Windows Server, Microsoft 365, Azure, Active Directory)
- Ensure technical best practices, documentation, and standards are followed.
Professional Services & Project Delivery
- Structure and deliver professional services projects, from initial planning through execution and completion internally and externally.
- Define project scope, timelines, resource requirements, and delivery approach.
- Coordinate internal teams, partners, and vendors to ensure successful project execution.
- Balance multiple concurrent projects and customer engagements.
Pre-Sales, Pricing & Commercial Support
- Support the sales team during pre-sales engagements, including technical discovery and solution design.
- Deliver customer presentations, solution walkthroughs, and technical proposals with confidence.
- Participate in pricing discussions, helping to structure services, projects, and technical solutions.
- Assist with project costing, service scoping, and commercial alignment to support deal closure.
- Work closely with partners and vendors to validate solutions and pricing.
Public Sector & Partner Engagement
- Support customers in public sector environments, including government, education, and regulated organizations.
- Understand compliance, procurement, and governance considerations common in public sector engagements.
- Confidently engage with partners and vendors to deliver compliant and effective solutions.
Leadership & Growth
- Demonstrate leadership potential with the ability to grow into senior technical management or IT Director roles.
- Mentor junior engineers and contribute to service delivery process improvements.
- Act as a role model for execution excellence and customer focus.
Required Experience & Skills
Technical Expertise
- Strong hands-on experience across enterprise hardware and software stacks, including:
- HPE servers, storage, and infrastructure solutions
- Cisco networking, switching, routing, and security
- Microsoft ecosystem: Windows Server, Active Directory, Microsoft 365, Azure
- Ability to work hands-on in customer environments and lead technical delivery.
Professional & Client-Facing Experience
- 5–8 years of experience in technical services, professional services, service delivery, or IT consulting.
- Proven experience in client-facing roles with high customer interaction.
- Experience delivering projects and managed services end-to-end.
- Public sector experience is highly desirable.
Pre-Sales, Presentation & Commercial Skills
- Excellent presentation and communication skills, both verbal and written.
- Experience supporting pre-sales activities, including discovery, solution design, and presentations.
- Comfortable participating in pricing conversations and project structuring.
- Ability to articulate technical and commercial value to both technical and non-technical stakeholders.
