Department: Customer Experience
Employment Type: Permanent
Location: Cardiff, UK
Reporting To: Head of Client Services & Onboarding
SafeContractor is the UK’s largest SSIP-registered and UKAS-accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk-based approach.
Our audits ensure contractors are properly assessed, while a user-friendly portal makes compliance straightforward and manageable.
The Client Services Team Leader leads the delivery of client support, insights, and lead generation across the UK Supply Chain.
You’ll oversee Account Management Analyst activity at scale, ensuring high-quality client support, actionable insights, and operational excellence. The role also manages a small team focused on data enrichment and lead generation, driving a steady pipeline of high-quality, sales-ready opportunities.
You have a proven track record in Customer Success or Account Management, with experience leading and developing teams. You’re highly analytical, with strong Excel skills, and able to turn complex data into clear, actionable insights. You communicate effectively and manage stakeholders with confidence, while staying organised and focused when juggling multiple priorities. A strong attention to detail ensures consistently high-quality work.
We have a hybrid workplace policy, where you will work from the office 3 days per week. Plus our Cardiff office is dog-friendly – expect a few friendly paws around the place!
We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
Personal Health & Wellbeing / Benefits
>🍼 Enhanced Parental Leave
>🌴Generous annual leave
>🏥 Healthcare Plan
>💟 Annual Giving Day – an extra day to give back to yourself or your community
>🚲 Cycle-to-work Scheme
Future Planning
> 💰Pension scheme with employer contributions
>🧬 Life Assurance – 3X base salary
>💸 Rewards Program – access to discounts and cashback
>🏫 LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
We help create better workplaces, and help to keep people safe, reduce risks and simplify processes through our expert teams and technology.
Since 1979, we’ve been providing our clients with market-leading compliance and risk management solutions. We have expanded over the years to include certification, HR and health and safety consultancy for SMEs, and training expertise, resulting in the Alcumus business that exists today.
By building great relationships with our customers, we understand their needs and provide a range of technology solutions, advice and support that helps to identify and minimise risks, navigate compliance and create better workplaces to keep people safe.
Our solutions go beyond simple box ticking exercises, where we constantly look for new and innovative ways to support and enhance our clients’ businesses and make it easier for them to keep their workforce safe by embracing new and evolving technology.
Our team includes over 1,000 employees across our UK, North American, American and APAC offices. We take great pride in being an inclusive organisation by respecting and appreciating each individual, regardless of age, gender, ethnicity, religion, disability, sexual orientation, education, or nationality, creating a safe, positive, and nurturing environment.
Whether you’re a contractor, SME or multi-national enterprise, we’re here to help create safe and effective workplaces.
