Job Description

We're looking for a Customer Care Team Lead to join our Customer Care team in a key leadership role combining people management, account ownership, and operational excellence.

Reporting directly to the Customer Care Manager, you'll lead a team of 3 specialists based in Madrid while overseeing a portfolio of strategic international accounts. As you become familiar with our products, processes, and business, you'll progressively take on greater ownership of team coordination, operational improvements, and cross-functional initiatives.

This is an opportunity to make a real impact—leading people, working closely with multiple business areas, and helping shape the future of the department.

What You'll Be Doing

• Lead, coach, and support a team of 3 specialists, fostering collaboration and high performance.
• Own a portfolio of strategic international accounts, ensuring outstanding service throughout the entire order lifecycle.
• Coordinate complex orders from receipt through production, delivery, and invoicing, working closely with Planning, Supply Chain, Production, and Project Management.
• Act as the main escalation point for operational issues, claims, and non-conformities, driving timely resolution.
• Build trusted relationships with clients and key internal stakeholders across the organization.
• Identify opportunities to improve workflows, enhance operational efficiency, and simplify day-to-day processes.
• Partner with the Customer Care Manager on departmental initiatives, team development, and continuous improvement projects.
• Balance leadership responsibilities with hands-on account management, acting as a key point of reference for both the team and the business.

What We're Looking For

Experience & Skills

• Solid experience in order management, account coordination, customer operations, or similar roles within an industrial or manufacturing environment.
• Previous experience leading or coordinating teams.
• Strong stakeholder management skills and the ability to work across multiple departments.
• Excellent communication, organization, and problem-solving abilities.
• Fluent English.
• Availability for occasional travel.

Why Join Us

• Work on cutting-edge digital currency and security solutions.
• International and collaborative team environment.
• Flexible working model (3 remote days/week).
• Career development, coaching, and continuous learning opportunities.
• Flexible compensation, private benefits, and additional perks.
• Opportunity to influence both product strategy and technical direction of a global platform.

Interested?

Apply directly!

$$ $$ HR Team Spain $$ seleccion.gdi@gi-de.com $$ $$ $$ https://career5.successfactors.eu/career-company=gieseckede&career_job_req_id=27389&career_ns=job_application