Job Description
Client Services Specialist
Department: Client Services
Employment Type: Full Time
Location: Columbia, Missouri
Compensation: $20.00 / hour
Our Client Services Specialists are not a call center, these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients.
This dedication to continued learning contributes to the client experience as well as the company’s overall goals and culture.
Requirements for success as part of our elite Client Services team:
- Serve as a primary point of contact for clients and customers—managing emails, calls, on-site visits, and troubleshooting support for the company's digital assets while projecting a positive, professional attitude
Execute administrative and coordination duties for the training team, including auditing class documents, producing accurate certifications, preparing correspondence and reports, and managing trainer schedules and travel itineraries
Respond swiftly to inbound sales opportunities and manage online orders, delivering accurate, exceptional service with prompt follow-up to close out every customer experience
Develop Gear Expert® level knowledge of product lines and internal procedures through ongoing product and procedural training
Build trust, respect, and cooperation among stakeholders by providing customer feedback to internal teams and supporting day-to-day needs of the team, clients, and the business as they arise
Ideal candidate qualities include:
- The desire to work with people continuously and to be a problem solver
- Fluency with technology
- Excellent personal, as well as written and oral communication skills
- Strong organizational skills
- Autonomous decision-making and problem resolution skills
- The desire to be part of a team and to be a high performer
Why it's great to build your career with us!
We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:
- Health, Vision & Dental Insurance with company contributions
- Company HSA Contributions
- Add On Insurance Options: Accident, Short Term Disability, etc.
- Free Employee Assistance Program: 24/7 access
- Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
- Volunteer Paid Time Off: Give back to our community & get paid!
- 401k Matching Options with no Vesting Requirements
Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.
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