Job Description

• Manage and coordinate assigned client accounts to ensure timely, accurate, and profitable delivery of services
• Clearly document, communicate, and maintain program requirements across internal teams
• Collaborate closely with Operations, Quality Assurance, Support Services, Sales, and Business Development teams to deliver a seamless client experience
• Prepare client proposals, reports, technical documentation, and leverage data insights to enhance program value
• Provide technical consultation directly to clients or through coordination with internal subject matter experts
• Respond promptly and professionally to client inquiries and follow up on requests
• Build strong client relationships through proactive communication and understanding of client needs
• Anticipate client requirements and deliver solutions in a timely and effective manner
• Support participation in trade shows, client visits, and technical conferences when required
• Partner with business support teams to ensure accurate and timely billing
• Provide technical guidance and support to internal stakeholders when needed
• Maintain up-to-date knowledge of industry standards, procedures, and client expectations
• Ensure compliance with company policies, including code of conduct and security practices
• Perform other duties as assigned

• Bachelor’s degree (or equivalent) with approximately 4 years of relevant experience in client services, account management, or technical services
• Familiarity with industry standards, associations, and best practices related to product testing or consumer products is an advantage
• Strong working knowledge of MS Office (Word, Excel, Outlook) and relevant internal systems (e.g., LIMS or equivalent)
• Excellent written, verbal, and interpersonal communication skills, with the ability to engage effectively with clients and internal stakeholders
• Strong problem-solving skills with the ability to identify issues and deliver practical solutions
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.