Eastspring Investments

Client Services Senior Manager

Eastspring Investments  •  Republic of Singapore (Onsite)  •  3 months ago
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Job Description

Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed.

KEY ACCOUNTABILITES

This role is responsible for ensuring timely and controlled coordination of an onboarding project with the following focus:

  • Life Partnership distribution onboarding, and
  • Transitions & operational readiness coordination, including dependencies with Project Optimus and middle‑office transformation.

Life Partnership Distribution Coordination

  • Act as the primary project interface for Life Partnership distribution onboarding, working closely with Client and Project Manager.
  • Review and complete the necessary documentation such as agreements, operating memorandum and KYC.
  • Ensure alignment of portfolio structures, product setup, reporting expectations, and onboarding timelines with Client requirements.
  • Co-ordinate across internal stakeholders including:
    • Investments
    • Transitions & Operations
    • Legal & Compliance
    • Finance, Risk, Performance & Analytics
  • Coordinate with external stakeholders such as client, custodians, brokers, legal advisors, and regulators where required.
  • Participate in Project working group meetings alongside with Project Manager, ensuring clear actions, owners, and follow‑ups.
  • With the support of the Project Manager, maintain a clear view of delivery risks, resourcing constraints, and regulatory dependencies, escalating issues proactively.
  • Co-ordinate and work closely with Project Manager to provide inputs in preparation of project materials for client / senior management updates where required.
  • Ensure documentation, decisions, and approvals are properly tracked and aligned with internal governance expectations.

Transitions & Operational Readiness Management

  • Prepare and submit account opening forms to custodian and transfer agent
  • Responsible for onboarding of brokers and counterparties and facilitate KYC and Due Diligence conducted by counterparties
  • Coordinate the review and execution of agreement i.e. ISDA/CSA
  • Perform account maintenance activities (i.e. brokerage/fee commission tables, broker/Counterparty tables within the trading system)

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EXPERIENCE / QUALIFICATIONS

  • At least 5 years of working experience in asset management
  • Proactive, result and client oriented
  • A team player who can also work independently, hands on, showing entrepreneurship
  • Highly organised, structured, and delivery‑focused Excellent interpersonal skills and verbal/written communication.
  • Proactive, resilient, and able to escalate constructively when required
  • Able to work in a fast-paced environment
  • University Degree or equivalent professional qualifications

Eastspring is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Eastspring Investments

About Eastspring Investments

For Every Life, For Every Future. This is our purpose. Leveraging on our extensive footprint in Asia and investment expertise, we are invested in protecting and growing our clients’ wealth to provide financial peace of mind for this generation and the generations to come.

We are invested in knowledge. Which is why our deep understanding of Asian markets, paired with global expertise, is our key differentiator. We have been part of Prudential plc for over 30 years. In that time, we have invested in an unparalleled on-the-ground presence in 10 Asian markets* , as well as distribution offices in North America and Europe. We manage a total of USD 286 billion** across equity, fixed income, multi asset, quantitative and alternative strategies on behalf of institutional and individual investors globally.

We are invested in hiring the best talent. Invested in diversity. Because it fosters a culture of open communication and debate. Which enables us to uncover unique perspectives and find the best ideas.

We are invested in making the best investment decisions by incorporating ESG factors into our investment process. We are invested in the communities where we live and work. We are aligned with a number of global sustainability initiatives and collaborate with industry stakeholders to work towards a more sustainable world.

We are invested in the future of our clients. Invested in building partnerships. Invested in bringing value to our shareholders. With our expertise, experience and future focused vision, we are invested in giving our clients the highest quality investment outcomes. Because they deserve nothing less.

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* Presence in China, Hong Kong, India, Indonesia, Japan, Malaysia, Singapore, Taiwan, Thailand and Vietnam.

** As of 30 Sep 2025

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Singapore, SG
Year Founded
1994
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