Job Description

The Grove Animal Hospital, part of the Suveto network of hospitals, is looking for a part-time Client Services Representative to join our team.

About The Grove Animal Hospital:

The Grove Animal Hospital is here to care for our patients and clients every day. We aim to be the veterinarian in Locust Grove who our clients can trust to provide outstanding care at every visit, and be there for them whenever they need us. Our animal hospital delivers a full range of essential and ancillary veterinary services to nurture and support pets’ health through the years! And to give you peace of mind, we’re able to provide emergency care. E very member of our team is dedicated to providing our patients with the highest standard of treatment possible, while being emotionally supportive and respectful of the pets’ owners.

This is a part-time position.

This position requires a friendly and up-beat personality. Excellent customer service skills. The ability to work well in a fast-paced work environment but also pay attention to details.

We are looking for someone with a great attitude, someone who has the desire and drive to do well and is self-motivated.

The Client Services Representative will provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that they are treated with respect and compassion.

Essential Job Duties

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distributing daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a VETERINARY FIELD is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Benefits:

Our part-time employees are eligible for benefits such as pet care discounts, 401K with a true match up to 4%, and participation in our Employee Assistance Program.

The Grove Animal Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.