Under moderate supervision, the Client Services Representative anticipates, recognizes and meets the need of internal and external customers. The customer service representative provides prompt, cooperative assistance and seeks ways to increase customer satisfaction and loyalty. The schedule for this role is M-F 9am- 5:30pm on-site, reporting directly to the Customer Service Supervisor.
Examples of Essential Functions:
• Establish trusting relationships with internal and external customers by acting as a source of reliable and helpful information. Serve as a liaison between internal and external customers.
• Answer incoming calls and transfer them to the appropriate party.
• Greet and announce all visitors to appropriate personnel.
• Respond promptly to requests for assistance, including but not limited to: new referral source account set-up, slide requests, report requests, managed care inquiries, and data verification with physician offices (for pre-data and data entry).
• Prioritize requests and provide an approximate time period for response.
• Document all calls on customer service information forms, noting name, phone number, time of call, nature of the request, and resolution of the problem and date/time of resolution.
• Assist with all customer communication projects, including direct mail letters, e-mail announcements, telephone announcements, etc.
• Initiate and implement quarterly telephone communication with referral sources.
• Manage service recovery, including necessary and appropriate letters, telephone calls or other methods to keep the customer informed and satisfied.
• Provide monthly report at quality assurance meetings.
• Perform other duties as requested, including data entry and /or transcription support.
• Adherence to Safety Regulations.
Requirements
Education/Training/Experience
Required:
High school graduate or equivalent, secretarial or clerical, and interpersonal communication skills.
Desirable:
Two years of higher education, medical, and customer service experience.
Knowledge:
▪ Basic computer and work processing applications
▪ Understanding of medical terminology
▪ Understanding of anatomy and physiology
▪ Client care, QA and safety practices
Benefits
Vikor Scientific has rebranded under new leadership as Vanta Diagnostics—a name that reflects not just who we are today, but where we are headed.
For years, our company has earned the trust of providers by answering complex health questions with science— delivering accurate, timely diagnostics and PharmD guidance that help clinicians make better-informed treatment decisions. That foundation remains unchanged. What has changed is the scale of our ambition and the clarity of our purpose.
As Vanta Diagnostics, we are stepping forward with a brand that better represents our role as a modern, national diagnostics platform—one built for precision medicine, personalized care, and real-world clinical impact.
Why the Change
With new leadership taking the helm in 2025 bringing new vision, and as the company’s capabilities, reach, and responsibility to patients and providers have grown, we recognized the need for a brand that more clearly signals what we do and why it matters.
Vanta Diagnostics reflects:
Our commitment to delivering precise insights that improve individualized patient outcomes.
A sharper focus on diagnostics as a decision-making engine, not just a test result
A balance of scientific rigor and human-centered care in support of providers, and ultimately patients.
This rebrand represents more than a new name and visual identity. It signals a new chapter. As Vanta Diagnostics, we are reinforcing our mission to deliver timely, accurate guidance that meets the demands of each diagnosis, while expanding our national footprint and diagnostic offerings. Our updated brand reflects our belief that advanced science and compassionate care are not opposites, but partners.
Importantly, what does not change is our commitment to you. Same science. Same service. Same dedication. Just a clearer, stronger expression of who we are and where we’re going.
