Job Description

Veterinary Referral Hospital Dandenong

Client Services Representative

Part-time (28hrs/week) | 6 month Maternity Leave Contract | Commencing January 2027

Are you passionate about animals and providing outstanding customer service? Veterinary Referral Hospital Dandenong is seeking a Client Services Representative to join our team.

In this role you’ll be the first point of contact for our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners -particularly in urgent and high-pressure situations. We’re looking for someone who is reliable, adaptable, and able to remain calm and professional at all times.

Key Responsibilities

• Act as the first point of contact for all client interactions, both in person and over the phone
• Manage a multi-line switchboard, including handling high volumes of calls efficiently
• Triage and respond appropriately to emergency patient enquiries, escalating when required
• Coordinate appointments, inquiries, and client communications
• Maintain accurate client records and documentation
• Provide clear information on services, pricing, and hospital policies
• Liaise with veterinary staff to support seamless patient care
• Process payments and handle basic financial transactions
• Ensure the reception area is clean, organised, and welcoming
• Assist with general administrative tasks as required

About You

• Previous experience in a client service role (veterinary or healthcare experience highly regarded)
• Confident managing a busy switchboard and high call volumes
• Ability to remain calm and composed in stressful or emergency situations
• Strong communication and interpersonal skills
• A team player who can also work independently when required
• Excellent organisational and multitasking abilities
• Passion for animals and commitment to excellent customer service
• Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings)

Apply Today!