Job Description

POSITION SUMMARY:

The Client Services Representative (CSR) provides essential support to our external and internal customers. The CSR is responsible for the efficient, accurate, professional, and courteous handling of customer issues and questions. This position contributes to the quality of customer service and the overall success of PharmaLink.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries in a timely and accurate manner received via phone, email, website, and JIRA ticket system.
• Document as required customer inquiries in JIRA ticket system in compliance with SLA’s.
• Communicate with Sales team for required customer information updates.
• Create new accounts/shipping labels for customers.
• Create customer Return Authorizations for manufacture processing as required.
• Scan/audit documents through an optical character recognition application.
• Support inter-related departments within PharmaLink by processing assigned requests.
• Other related duties as directed management.

OTHER JOB FUNCTIONS:

• Assumes responsibility for special projects assigned from time to time by Management.
• Perform additional duties as assigned.
• Adherence with PharmaLink’s Professional Standards and Expectations.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. Job duties can change at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Requirements

KNOWLEDGE SKILLS AND ABILITIES REQUIRED:

• Microsoft Office skills required: Outlook, Word, and Excel.
• Professional and strong written and oral communication skills.
• Ability to handle multiple, concurrent tasks and work independently.
• Works closely with other departments to ensure overall success in the area of supplier administration.

EDUCATION/EXPERIENCE REQUIREMENTS:

• High School Diploma or Equivalent.
• 1 – 3 years Customer Service experience.

PHYSICAL REQUIRMENTS:

Requires light physical activity performing non-strenuous daily activities of an administrative nature as well as periods of prolonged sitting.

RELATIONSHIPS:

In performing the above responsibilities, the Credit Administrator maintains the following relationships:

• The incumbent is accountable to the Client Services Supervisor/Manager for interpreting and fulfilling the above responsibilities and others, which may be assigned.
• Works closely with all Departments.
• As a service organization with a commitment to quality, it is the responsibility of each employee to maintain accurate and professional demeanor with colleagues and customers.

PharmaLink reserves the right to revise or change job duties and responsibilities as the need arises.