Job Description

About L & E Research, Inc.

L&E Research connects clients with consumers, medical professionals, business professionals, and more – for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E’s software and technology solutions.

Client Services Representative

Full-Time · On-site

We’rehiring a Client Services Representative (CSR) to help us create great experiences for the people who come through our facility. If you like staying busy, working with a friendly team, and making things run smoothly behind the scenes,you’llfit right in here.

Whatyou’lldo

As a CSR,you’rethe friendly face our clients and research participants meet when they walk in. On any given day, you might:

• Welcome guests and make sure they feel taken care of from the moment they arrive.

• Set up rooms, A/V, food, and materials for upcoming research sessions.

• Reset spaces quickly betweenstudies,so the next group is ready to go.

• Cover the front desk, answer phones, and direct visitors with a professional touch.

• Pitch in on recruiting, project support, oradditionalteam needs as they come up.

Whatwe’relooking for

• You’refriendly, professional, and genuinely good with people.

• You’recomfortable with shifting prioritiesanda fast pace.

• You have a valid driver’s license, reliable transportation, and insurance (mileage reimbursed for errands).

• You can work flexible hours, including some evenings and weekends.

• You can stand for long stretches, move around the facility, andlift upto 25 lbs.

• You’recurious about new tools and technology, including AI.

Ifyou’veworked in client services, hospitality, or admin support, and ifyou’recomfortable with Microsoft Office (Word, Excel, Teams) and OneDrive,you would bea great candidate for this job.

Why this role

The CSR role isanentry pointinto working at L&E Research thatalsogivesyou a first stepinto themarket research industry. As a member oftheClient Services team,you’llhavea clear pathto becoming aSenior CSR,andpotentialopportunitiesto work in other departments like Operations,Recruiting,andDataAnalysis, etc.based on your interests and strengths.

L&E Research is anequal opportunityemployer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job summary outlines primary responsibilities but is not intended to be all-inclusive. Duties may bemodifiedor expanded to reflect business needs and the natural progression of the role.