Job Description

Boulder Veterinary Hospital, part of the Suveto network of hospitals, is looking for an experienced Client Services Representative to join our team.

About Boulder Veterinary Hospital:

Boulder Veterinary Hospital is a full service small animal hospital providing excellence in care for canines and felines. Our goal is to provide our clients and patients with excellent, compassionate veterinary care in a professional yet comfortable environment. Our dedicated veterinarians and staff understand the special role pets play in our lives.

A Client Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency. Although this position does not provide direct care for the pets we serve, the CSR's are critical to the success of every client interaction. We work using a team-oriented approach in delivering the best in compassionate care for both the pets and clients we serve.

This is a full-time position. $17.00 - $19.00 per hour

The ideal candidate must have excellent customer service skills and work in a fast-paced environment, ability to multitask, answer phone lines, schedule appointments, check clients in and out of the facility, and remain calm under pressure along with other misc. duties. Hours include days, nights, and weekends. Previous experience in a multi-doctor veterinary practice is preferred or past client service experience. If you want to make a difference in people's lives and the pets they love, if you possess a can-do attitude with a passion for providing superior client service, we want to hear from you.

Responsibilities

• Manage large amounts of incoming calls

• Handle cash and credit card transactions

• Identify and assess customers’ needs to achieve satisfaction

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives

• Follow communication procedures, guidelines, and policies

• Strong phone contact handling skills and active listening

• Basic computer skills

• Familiarity with impromed systems

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication skills

• Ability to multi-task, prioritize, and manage time effectively

Qualifications

• High School Diploma or equivalent required.
• At least one year of previous experience in client services.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment

We offer a generous benefits package and strive to maintain work-life harmony; medical, dental, and vision insurance, paid time off, 401k plan with an employer match, discounted veterinary services.

In addition, all full-time hospital team members receive VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization

Boulder Veterinary Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.