Job Description

At Arrowhead Animal Hospital, part of the Suveto network of hospitals, we are dedicated to our patients and believe in creating a sustainable work environment. We want you to feel challenged yet fulfilled, creating a work home, a place to develop professionally.

We are an AAHA-accredited practice, pursuing excellence in veterinary medicine every single day and caring for our team members as our patients and clients.

As a valued part of our team, you will work in an environment that supports you, cherishes your contributions, and pushes you to realize your potential.

We are looking for a full-time Client Services Representative to join our team.

If you are driven to grow professionally, face challenges daily and collaborate with a team that shares your passion for excellent client service, look no further than Arrowhead Animal Hospital

This is a full-time position. $20.00 - $21.00

Client Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency. Although this position does not provide direct care for the pets we serve, the CSR's are critical to the success of every client interaction. We work using a team-oriented approach in delivering the best in compassionate care for both the pets and clients we serve.

Responsibilities

• Manage large amounts of incoming calls
• Schedule appointments
• Check clients in and out of the facility

• Handle cash and credit card transactions

• Identify and assess customers’ needs to achieve satisfaction

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives

• Follow communication procedures, guidelines, and policies

• Strong phone contact handling skills and active listening

• Basic computer skills

• Familiarity with impromed systems

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication skills

• Ability to multi-task, prioritize, and manage time effectively

Qualifications

• High School Diploma or equivalent required.
• The ideal candidate will have excellent customer service skills and the ability to work in a fast-paced environment.
• At least one year of previous experience in client services.
• Previous experience in a multi-doctor veterinary practice is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment

WHAT MAKES US DIFFERENT?

At Arrowhead Animal Hospital, we do things a little differently to support our team members…

• We Listen
• We Celebrate Learning
• We Collaborate
• We Look Out for Your Well-being
• We’re Guided by Strong Principles

WHY SHOULD YOU WORK WITH US?

Arrowhead Animal Hospital offers advanced technology and a wide range of medical services for our team members to utilize in the care of our patients. We also have a strong foundation of guiding principles that help us take care of one another, our clients, and our patients every day.

RECEIVE INDUSTRY-LEADING CAREER BENEFITS

Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%, Employee Assistance Program, mentorship, and leadership development. In addition, all full-time hospital team members receive VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.

When you work with us, we’ll take care of you.

Please join us in our quest to create a culture of acceptance and personal development! We encourage you to have a hand in what excellent client and patient care looks like by joining our team.

We believe that we can be the future of veterinary medicine and want your help!

Arrowhead Animal Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.