Tom James Company

Client Services Representative

Tom James Company  •  Franklin, TN (Onsite)  •  10 days ago
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Job Description

Job Duties

  • Prepare, review, and distribute collection letters and other correspondence in accordance with company policies and established procedure
  • Place and receive collection calls in a professional, courteous, and customer-focused manner while working to resolve delinquent account balances

Required Knowledge, Skills & Abilities

The ideal candidate will have:

  • Excellent verbal and written communication skills with the ability to communicate professionally and effectively with customers, Sales Professionals, and employees at all organizational levels.
  • Strong customer service skills with the ability to de-escalate difficult situations and build positive working relationships
  • Demonstrated ability to prioritize multiple responsibilities, manage time effectively, and remain composed under pressure
  • Strong organizational skills with exceptional attention to detail and accuracy
  • Proficiency with Microsoft Office applications and the ability to learn company-specific software and systems.

Experience & Education

  • High school diploma or equivalent required
  • Minimum of one year of collections, accounts receivable, customer service, or related experience involving telephone communication and customer interactions
  • Experience handling sensitive customer conversations while maintaining professionalism
  • Experience working in a fast-paced environment with competing priorities
Tom James Company

About Tom James Company

Tom James Company is the world’s largest manufacturer and retailer of custom clothing and the engine behind some of the world’s most established tailored clothing brands. As one of the few remaining vertically integrated clothing retailers—controlling the entire manufacturing process ‘from sheep to suit’—we offer unparalleled value to those with an eye for quality.

Our service model is based on a simple mantra: “We come to you with fine clothing.” Our clients never wait in line, fight for parking, or covet a garment that doesn’t come in their size. Our clients never settle, because we leverage the support of Tom James’ vertically integrated resources, nearly unlimited fabric and styling choices, plus, the technology of the digital age to offer our clients the individualized wardrobe service they prefer. Experience the Tom James difference by working with our professional clothiers to create a custom wardrobe that is tailored to your personal fashion sense.

The efficiency and value of our business model allows us to span all price points, from $800, entry level fully custom suits to the most coveted, 100% handmade garments in the industry: Oxxford Clothes, based in Chicago, using Holland and Sherry cloth.

Tom James Company has 97 locations worldwide, operating offices in 36 states, the United Kingdom, Australia, the Netherlands, and Canada.

If you would like to learn more about our service and products, get in touch or visit our website at

www.tomjames.com

For more on careers, visit our Instagram @tomjamescareers

Industry
Fashion & Apparel
Company Size
1,001-5,000 employees
Headquarters
Franklin, TN
Year Founded
1966
Website
tomjames.com
Social Media