Job Description

Love veterinary medicine and mountain life?

Join a team that’s passionate about patient care, community, and supporting one another every step of the way.

Eagleview Veterinary Hospital is looking for a passionate Customer Services Representative to join our growing team in beautiful Squamish, BC. Surrounded by mountains and ocean, Squamish offers an incredible lifestyle with year-round access to hiking, biking, climbing, skiing, and more.

We are a busy, community-focused hospital committed to high-quality patient care and exceptional client service. We currently have a strong team of 5 CSRs and, as we continue to grow and support the Sea to Sky community, we’re excited to welcome another CSR to the team.

As the first point of contact for our clients and patients, our CSRs play a vital role in creating a welcoming and supportive experience for both pets and pet parents. We are seeking someone who thrives in a fast-paced environment, communicates well, and genuinely enjoys helping others.

Responsibilities include:

• Greeting clients and patients with warmth and professionalism
• Answering phones and scheduling appointments
• Managing emails and client communication
• Processing payments and handling invoices
• Dealing with insurance claims
• Maintaining accurate medical records
• Supporting veterinarians and technicians with daily workflow
• Keeping the reception area clean and organized

What we’re looking for

• Excellent customer service and communication skills
• Ability to multitask and stay calm under pressure
• Strong attention to detail
• Team-oriented attitude with a positive outlook
• Previous veterinary or medical reception experience would be preferable, but not mandatory.
• Ability to work weekend & evening shifts

What we offer

• 3x 9-10 hour shifts per week
• Supportive and collaborative team environment
• Generous Staff discounts
• Competitive wages based on experience ($20-$25/hr)
• Continued education allowance
• Scrub allowance
• Health & Dental Benefits (if working over 24 hours per week)

If you are passionate about animals and enjoy connecting with people, we would love to hear from you!

Please send your resume and cover letter to caitlyn.palmer@nva.com.

Come join our incredible team now!

Hiring Manager Palmer, Caitlyn

At NVA Canada diversity and inclusion are an important part of our everyday reality.

At NVA Canada, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• All job opportunities and applications are hosted on our official careers sites: careers.nvacanada.ca
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA Canada!

Please note that we use third-party recruitment software, which may include artificial intelligence features to assist in screening applications.

NVA Canada is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.