Job Description

About L & E Research, Inc.

L&E Research connects clients with consumers, medical professionals, business professionals, and more – for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E’s software and technology solutions.

Below outlines the core job responsibilities of the L&E Research Client Services Representative (CSR) positionand is intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skillsrequiredfor the position.The employer reserves the right to amend andmodifythese responsibilities should alternate needs arise.The employee must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodation will be provided.

Job

TheClient Services Representative (CSR)is the entry point to the Client Services team at L&E Research. In this highly visible, client-facing role,the CSRsupports daily facility operationsand ensuresour market research clients and respondents receive excellent service and hospitality.

This role is intentionally structured to foster internal growth and provides a clear promotion pathway to Senior CSR, withadditionaladvancementopportunitiesthroughout operations. Successful CSRs thrive in fast-paced, service-focused environments and are eager to contribute to a collaborative team.

Job Responsibilities

• Client Experience & Hospitality:

• • Greetand welcome clients and respondents upon arrival, creating a warm, professional first impression

• • Assistwith food ordering, setup, and re-plating for in-facility sessions

• • Keep all client-facing areas clean, stocked, and presentation-ready during and after studies

• Facility Setup & Support:

• • Set up research rooms with required furniture, materials, signage, and technology per project specs

• • Tear down and reset rooms between sessions, ensuring rapid turnover and readiness

• • Run errands for supplies, food, or project needs asrequired(mileage reimbursed)

• Administrative & Technical Support:

• • Read/respond to emails and follow task lists communicated by the CSA or CSM

• • Print, copy, and prepare materials for studies

• • Assistwith the use of office technology (e.g., laptops, printers, A/V equipment, streaming platforms likeFocusVisionand L&E Streaming)

• • Maintain confidentiality andprotect sensitive client data at all times

• Reception Coverage & Communication:

• • Cover the front desk when needed, directing visitors, checking in respondents, and managing traffic flow

• • Answer and direct phone calls professionally; escalate complex inquiries to CSA or CSM

• • Take ownership of service tasks, including basic troubleshooting and alerting leadership to facility issues

Training & ComplianceResponsibilities

• Completion of all required IT and security trainingcourses

• Adherence to ISO compliance standards

RequiredQualifications& Soft Skills

• Must be able to work flexible hours, including evenings and weekends,based on project schedules

• Valid driver’s license, reliable transportation, and insurance (exceptions may apply by location)

• Strong interpersonal and communication skills

• Professional demeanor and a collaborative, team-first attitude

• Ability to stand for extended periods on hard flooring, and to lift, carry, and move items weighing up to 25 pounds. You must also be able to conduct manual tasks without interference

• Demonstrates adaptability and a strong aptitude for learning andleveragingnew technologies, including emerging AI tools, to enhance efficiency and insight

PreferredKnowledge, Skills, & Abilities

• Prior experienceinaClientServices,Hospitality, orAdministrativeSupport role

• Familiarity with Microsoft Office (Word, Excel, Teams), cloud storage (OneDrive), and general office tech

• Comfort working in fast-paced environments and shifting priorities

L&E Research, Inc. is anequal-opportunityemployer. We celebrate diversity and are committed to creating an inclusive environment for all employees.