Trans Ova Genetics is seeking a relationship-driven professional who thrives on delivering exceptional service and strategic solutions. In this Client Services Representative role, you’ll build long-term client partnerships, provide personalized consultation, and collaborate with internal teams to ensure success. If you have a background in animal science or agriculture, enjoy solving complex challenges, and are passionate about supporting client goals, we’d love to hear from you!
This role acts as a strategic partner and advocate for Trans Ova Genetics clients by delivering personalized consultation, operational support, and proactive communication. This role balances a commitment to exceptional client service with collaboration across internal teams to ensure timely, effective, and customized solutions that drive client success and long-term loyalty.
This position is based out of Bryan, TX.
Key Responsibilities:
Serve as a trusted client advocate by responding promptly (within 24 hours), communicating clearly, resolving issues proactively, and maintaining strong, professional relationships.
Consult with clients to understand objectives and provide tailored guidance on production planning, genetic services, and animal movement.
Coordinate cross-functionally to deliver timely, efficient solutions, adjust services as goals evolve, and support contracts, agreements, and inventory management.
Communicate technical results and service outcomes effectively to support confident, informed client decision-making.
Build long-term partnerships that drive client retention, represent Trans Ova Genetics with integrity, and contribute to continuous improvement initiatives.
Support domestic shipping of embryos and semen through accurate documentation, organization, and shipping/receiving coordination.
Education Requirements:
Experience in bovine genetics, dairy, or beef production is highly desirable.
Other skills/experience:
Trans Ova Genetics, a member of the URUS Group, provides industry-leading reproductive technologies and expertise to cattle breeders through a unique professional services team that works closely with clients to understand their breeding goals and ultimately help clients advance and extend superior genetics. Trans Ova Genetics understands the process that will help multiply a herd’s genetic success. Reproductive technologies such as embryo transfer, in-vitro fertilization (IVF), sexed-semen, genetic preservation, and cloning are considered the reproductive “tools” available for breeders looking to achieve specific breeding and reproductive goals. Internationally recognized as a source of superior animal husbandry and reproductive expertise, Trans Ova Genetics offers an integrated system of regional centers, satellite stations, and on-farm application of reproductive technologies.
Trans Ova's headquarters are in Sioux Center, Iowa, but we have many offices and satellite centers across the country. On-going research and applied science allow Trans Ova Genetics to develop and implement new technologies to help move the science of bovine genetic improvement forward. Trans Ova is dedicated to meeting the requirements of their customers and to continual improvement.
TOG has deep roots in the industry through its origin within the URUS family of companies. As a holding company with cooperative and private ownership, URUS is a family of businesses at the heart of the dairy and beef industry – Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS. Each organization has its unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services to maximize conceptions, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS has 9 brands in 17 retail countries and employs nearly 2,800 people globally.
URUS was established to meet the needs of dairy and beef cattle producers around the globe today and far into the future.
As a holding company with cooperative and private ownership, URUS connects well-established agricultural organizations – Alta Genetics, GENEX, Genetics Australia, Jetstream Genetics, PEAK, SCCL, Trans Ova Genetics, and VAS. Each of these organizations has its own unique identity, products, and services.
These companies provide cutting-edge genetics to accelerate genetic progress, customized reproductive service to maximize conceptions, dairy management information to take producers to the frontline of smart dairy farming, and an array of products and services to help the cow achieve her genetic potential. Put simply, these companies focus on the cow and her caretaker.
Yet, URUS is more than the sum of its parts. The URUS framework facilitates synergies between its companies – connections that drive new developments. The size and scale of URUS also contribute to significant investment in research and technology. URUS will build the tools, products, and genetics that cow caretakers need for tomorrow's sustainable, productive, and profitable herds.
Count on URUS – and its companies – to be in it for the long term. Count on URUS to invest in the products and services that will enhance producers’ abilities to be successful in effectively and efficiently feeding the world.
