Job Description

Job Location: Saskatoon Wellpoint
Job Type: Casual
Experience Level: Entry Level
Schedule: As needed

COMPANY INFORMATION:
Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE:
Based out of the centralized Call Centre in the Saskatoon Office, or as Reception Saskatoon or Regina clinics, the Client Services Representative reports to the Office Manager/Supervisor of their respective location.

The Client Services Representative is accountable to book the day-to-day services provided by Medicentres within the offices and across Canada. Further, the Client Services Representative will provide administrative support across all departments.

PRINCIPAL RESPONSIBILITIES:

Providing administrative support throughout the clinic including incoming and outgoing mail management, cheque deposit preparation, bank drop off, and various delivery/pick up tasks as needed.
Working as a team, providing ongoing support to others within the department and within the clinic including training, teaching, and covering of other positions as able.
Assists with projects including document preparation, marketing items and promotional pieces.
Processing medicals documents during the e-filing procedure.
In-clinic filing for all medical paperwork kept at the Saskatoon office.
Answers incoming phone calls for the Call Centre, as well as responds to emails sent to ccbookings@medicentres.com
Books appointments and completes all accompanying documentation including processing payment for services rendered.
On rotation, answering the emergency after-hours phone, arranging appointments, and completing tasks as needed for those arrangements
Greeting and checking-in clients for appointments.
While working at the front area, ensuring the entire area looks presentable at all times.

KNOWLEDGE, SKILLS AND EXPERIENCE:

Successful completion of a business administration or medical administration certificate is considered an asset.
Demonstration of a typing speed of at least 45 wpm.
Previous experience working in a Call Centre or other customer service-related employment is considered an asset.
Professional demeanor over the phone and in person
Demonstrates attention to accuracy, completeness and timeliness in tasks, approaching work in a disciplined and orderly fashion
Understands situations by breaking them down into smaller pieces, tracing implications and organizing elements in order to explain situations, resolve problems or identify solutions.
Demonstrates initiative without specific direction; completes tasks by removing barriers and locating necessary resources.
Ability to adapt and thrive in an atmosphere of changing priorities and circumstances.
Ability to work cooperatively within a team, and with individuals throughout the business, to achieve optimal results.
High level of focus on client service, setting priorities based on client needs and continuously seeking ways to meet and exceed client expectations.
Communicate effectively in a wide variety of situations; including face-to-face, over the phone and in writing.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Please note, AI may be used in the selection and recruitment process.

About Medicentres Canada Inc

Over three decades ago, two Edmonton physicians had the vision to bring accessible health care to Albertans on a non-appointment, extended hour basis. Making that vision a reality, in 1979 they established Medicentres, which is now the largest group of medical clinics in Western Canada.

Medicentres continues to grow and evolve. We now have 30 walk-in clinics in 8 Canadian cities with over 300 employees including nurses, receptionists and associated health care personnel and almost 200 practicing physicians. Many of our walk-in clinics now include a variety of specialists who work in consult with our family physicians.

Our physicians care for patients in a traditional family practice through scheduled appointments, and on a walk in basis while also providing episodic care through our Fastrack Program. Designed to deal with minor injuries and medical issues, prescription refills and immunizations, the Fastrack Program provides you with the next available appointment.

Employers will find assistance for their workers through Occupational Injury Services, pre-employment physicals and drivers’ exams. We also provide Immigration physicals and a host of other uninsured services.

Each year, thousands of patients visit our clinics, and have come to depend on Medicentres to deliver quality health care for everyone.

Industry

Healthcare & Social Services

Company Size

51-200 employees

Headquarters

Edmonton, CA

Year Founded

Unknown

Website

medicentres.com

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