Veterinary Surgical Centersis looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our supportive environment means you’ll get to work with a team dedicated to mentorship and growth while practicing high quality medicine! As part of our team, you’ll work with the latest technology and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.At VSC, we are committed to providing world-class orthopedic and soft tissue surgery in a respectful environment that brings comfort to owners and instills confidence in primary care veterinarians. Each of our clinics shares a facility with other specialty practices, allowing for direct daily collaboration with specialists. This collaborative approach to medicine allows for the highest quality of patient care as well as opportunities for continuous learning. With an emphasis on mentorship and hands-on learning, our center helps to prepare individuals for an impactful career in small animal surgery and rehabilitation. Gaithersburg, Maryland, is a great place to live due to its diverse community, excellent schools, and proximity to Washington, D.C. The city offers a range of affordable housing options, making it attractive to families and young professionals. Residents can enjoy beautiful parks, outdoor recreation, and a vibrant downtown area with shops and restaurants. Gaithersburg boasts a strong local economy with opportunities in tech and healthcare, as well as easy access to public transportation like the MARC train and Metro. With its safe neighborhoods, family-friendly events, and high quality of life, Gaithersburg combines suburban comfort with urban convenience. https://www.vscvets.com/Client Service RepresentativeVeterinary Surgical Centers in Gaithersburg, MDWHAT YOU’LL DO
Ensure that clients and pets feel welcome and comfortable
Demonstrate excellent relations with clients/pets in waiting and/or exam rooms
Keep clients informed of expected delays and wait times
Answers telephone calls quickly, efficiently and in a professional and friendly manner using a
multi-line system
Receives and relays client correspondence and updates client financial records
Answers client’s inquiries about basic animal care questions and routine procedures
Handles invoices and payment transactions
Receives and relays telephone, fax, and email messages accurately and promptly
Maintain appointment schedule, set appointments with complete information, monitor
schedule for accuracy, confirmation of appointments, follow-up on missed appointments, and
input of new client data into appointment schedule program
Maintain accuracy with cash drawer, credit card-scratch pay and CareCredit transactions
Flexibility in working hours is required to ensure that the job is done properly
Maintain the cleanliness of the front office area, ensuring all proper supplies are stocked
adequately; follow daily task checklist
Follow hospital cleaning checklists
BENEFITSWe’re passionate about helping you reach your greatest potential – both at work and at home. As a result, our compensation package is outstanding:
Great pay with competitive medical, dental, and vision insurance coverage
401K with a total company match of up to 4%- after 6 months of service
Generous paid time off
Mental Health Resources
Plus, special benefits to utilize for your own pet:
Pet Care: Discounts on veterinary services and products
Pet Diagnostics: Discounts on reference lab testing
Pet Food: Discounts on Purina pet foods
Pet Insurance: Discounts available with our preferred vendor
REQUIREMENTS
High school diploma or equivalent
Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. Employment will require the successful completion of references and background check.FOR MARYLAND APPLICANTS: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.Learn more about our career opportunities at: https://rarebreedvet.com/careers/Where uncommon support partners with joy.
About Rarebreed Veterinary Partners
Rarebreed Veterinary Partners was founded with a single vision to reimagine the veterinary work experience. Our mission is to provide exceptional patient care, outstanding client service and a kick-ass work experience for all team members.
