This is a remote position.

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  Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence
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  Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required.
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  Work effectively in a highly collaborative environment with a variety of business partners
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  Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
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  Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution

Requirements

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  JD from an accredited US law school or foreign law degree and LLM is required
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  Experience in areas such as fraud analysis, compliance analysis, conflict resolution, education, hospitality, or other transferable professional backgrounds
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  Strong customer service skills, including empathy, phone etiquette, and complaint de-escalation
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  Flexible and customer service focused
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  Clear and professional verbal and written communication skills
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  Ability to communicate complex ideas to diverse audiences clearly
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  Ability to handle changing or competing priorities to support business needs
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  Excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required
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  Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook

Benefits