Core Responsibilities
1. Ensure accurate and timely processing of moderately complex client account transactions.
2. May act as a key contact with external vendors to solve multi-team problems. Provides feedback on systems, operational issues and enhancements with internal colleagues. Applies knowledge of compliance, regulatory and departmental policies and procedures in developing operational solutions.
3.Identifies processing or workflow issues and trends. Assists in reviewing department performance using basic metrics and data.
4. Builds internal partner and vendor relationships, providing status updates on issues and supports projects related to investments. Builds and maintains communications channels.
5. Supports the preparation of reports regarding quality, volumes, and additional metrics.Documents effectiveness of various processes, workflows, and operations. Identifies enhancements to remain compliant with regulatory changes.
6. Supports assigned operational processes, building understanding of regulatory and operational control implications and impact to external clients. Ensures compliance of processes, procedures, and quality standards.
7. Participates in special projects and performs other duties as assigned.
Qualifications
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Join us as we celebrate 50 years of empowering our 50 million investor-owners.* Since our founding in 1975, we’ve been on a mission to help investors achieve their goals.
With no outside shareholders to answer to, we make decisions—including keeping investing costs as low as possible—with our clients’ needs in mind. Whether you’re investing for your first house, college for your kids, or a comfortable retirement, you can be confident we’re on your side.
We are a community that thinks—and feels—differently about investing. Together, we’re changing the way the world invests. Let’s celebrate 50 years together.
Community guidelines: vgi.vg/sgl1
*As of January 2025
