Job Description

General information

Entity

Amundi, the leading European asset manager, ranking among the top 10 global players (1), offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets. This offering is enhanced with IT tools and services to cover the entire savings value chain. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages close to €2.3 trillion of assets (2). With its six international investment hubs (3), financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape.
Amundi clients benefit from the expertise and advice of 5,500 employees in 35 countries.
Amundi, a trusted partner, working every day in the interest of its clients and society

(1) Source: IPE “Top 500 Asset Managers” published in June 2025, based on assets under management as at 31/12/2024
(2) Amundi data as at 30/06/2025
(3) Paris, London, Dublin, Milan, Tokyo and San Antonio (via our strategic partnership with Victory Capital)

Reference

2026-111677

Publication date

17/04/2026

Business type

Types of Jobs - Operations

Job title

Client Services Officer M/F

Contract type

Permanent Contract

Expected start date

01/07/2026

Management position

No

Job summary

Responsibilities
(These responsibilities apply to both Institutional and Distribution clients.)

• Client On-boarding and Servicing
  - Conduct KYC in a timely manner, collecting required information from Sales or directly from clients, and maintain KYC records and documents in the system
  - Onboard new funds, coordinate fund changes and closings, and support related internal/external stakeholders throughout the process
  - Manage new Distributor contracts, including fee negotiations and ongoing contract administration
  - Prepare internal approval materials for new discretionary investment advisory accounts and support review of legal agreements, investment guidelines, and IMAs/SLAs
  - Maintain and update fund data in the portfolio management system
• Client Query Management
  - Serve as the main contact point for client inquiries received through various channels
  - Handle issues and complaints in coordination with Sales and in line with agreed procedures
  - Act as the main Relationship Manager for a major trust bank distributing our multi-asset strategy product to pension funds
• Fund Handling and Client Communication
  - Manage tasks related to contract changes, fund document updates, and regulatory changes
  - Share fund-related information and impacts with Sales teams to support timely and accurate client communication
  - Maintain clients’ fund data and communicate relevant contractual, regulatory, and strategic updates to clients
• Liaison with Other Regions
  Coordinate on various IBD-related matters with other regions, including Paris, Milan, Dublin, and the UK, on behalf of Japan
• Reporting
  - Communicate client reporting requirements to relevant teams, manage timelines, and deliver reports to clients
  - Ensure timely delivery of legal documents, fund information, and fund reports in collaboration with Reporting and Sales teams
• Others
  - Circulate internal notifications for existing account activities
  - Monitor client satisfaction and work with stakeholders to improve service quality
  - Liaise with relevant departments to resolve issues, implement preventive measures, and prepare client explanations when needed
  - Stay aligned with global and local process/system improvements and support smooth implementation

Supplementary Information

Candidate should hold a Japan working Visa or have no restrictions on working in Japan

Position location

Geographical area

Asia, Japan

City

Tokyo

Remote work

hybrid

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor Degree

Level of minimal experience

3-5 years

Experience

Experience and other requirements:

- Proficiency in Japanese and English

- Strong interpersonal and communication skills

- Strong PC skills (Word, Excel, PPT) and comfort using various Amundi tools (APC,New Sphere,New CRM, LIFE,Alto Studio AI etc)

Required skills

Experience and other requirements:

- Proficiency in Japanese and English

- Strong interpersonal and communication skills

- Strong PC skills (Word, Excel, PPT) and comfort using various Amundi tools (APC,New Sphere,New CRM, LIFE,Alto Studio AI etc)

Technical skills required

- Strong PC skills (Word, Excel, PPT) and comfort using various Amundi tools (APC,New Sphere,New CRM, LIFE,Alto Studio AI etc)

Languages

Proficiency in English and Japanese required