Job Type: Fixed Term ContractorContract duration : 11 months.Application Deadline: 14 August 2026
Title Client Services Officer, Hong Kong Workplace & Personal Investing (Fixed-Term Contract)
Department Hong Kong Workplace & Personal Investing Business
Location Hong Kong
Reports To Client Services Senior Manager, Hong Kong Workplace & Personal Investing
Level Associate / Officer / Specialist
Fidelity International is a global asset manager providing investment solutions, retirement expertise and services to over 2.5 million clients worldwide across more than 25 markets. In Hong Kong, Fidelity has built a strong presence in retirement and personal investing, supporting employers and individuals through MPF, ORSO and investment solutions. By combining global investment expertise with local market experience, Fidelity Hong Kong plays a key role in helping clients achieve long-term financial security and build better retirement outcomes.
Our Workplace & Personal Financial Health business delivers investment solutions, third-party offerings, administration services and retirement guidance to individuals, employers and advisers. Together with our Investment Solutions & Services business, we manage US$437 billion on behalf of clients. By combining our asset management expertise with workplace and personal investing solutions, we aim to build better financial futures.
We are committed to fostering an inclusive and diverse workplace, welcoming talent from all backgrounds. As a flexible employer, we empower our people to work in ways that best support their performance, our clients, and our business. We also support individuals who may require reasonable adjustments throughout the recruitment process and beyond.
About your team
A client-focused team delivering high-quality MPF and pension services, ensuring seamless operations and trusted support across all client touchpoints, directly impacting customer experience and service reliability in Hong Kong.
About your role
This 12-month contract role support the Client Services team in handling MPF / pension-related BAU operations following the implementation of the eMPF platform. The role focuses on managing member servicing enquiries, supporting operational processes, and ensuring continuity of service levels during a temporary manpower gap. It also aims at providing top-notch services to our end investors across different client touchpoints, while participating in ad-hoc tasks, campaigns, and projects to deliver a world-class client experience.
About you
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
Fidelity International offers investment solutions and services and retirement expertise to more than 2.9 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $893.2 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers, and wealth managers, to private individuals.
Our Global Platform solutions business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $625.4 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.
*Data as of 31 December 2024.
