Client Services Officer: Permanent part-time opportunity
About us
Relationship Matters is a dynamic, values based not-for-profit organisation that supports people to develop safe, respectful and fulfilling relationships at every stage of life. We are passionate,
dedicated and committed to making a difference by providing high quality relationship counselling, dispute resolution and relationship education services to individuals, couples and families. Relationship Matters also delivers a family violence program and provides Employee Assistance Programs, training and consultancy to workplaces.
About the role
We’re looking for motivated Client Services Officer to work in a part-time capacity across our Frankston and CBD offices. You will be the friendly first point of contact for our clients and visitors. A positive, compassionate and welcoming approach is crucial to ensuring clients feel safe
and supported. You’ll respond promptly to enquiries, provide clear information about our services and programs, schedule appointments, process payments, and maintain accurate and confidential records along with other general administrative tasks. If you’re organised, people-focused, and eager to keep building your skills, this role offers the chance to make a real impact every day.
About you
Your strong interpersonal skills, attention to detail, and a customer-focused mindset are essential for success in this role. You must be compassionate, non-judgemental and value confidentiality. You will be able to demonstrate problem solving skills and be highly organised. You are proactive, willing to learn, and eager to build your skills through ongoing professional development. You must also be adaptable to quickly changing demands and work collaboratively with a team that’s spread across multiple sites.
Qualifications / Experience
To apply
Application details and a position description are available from www.relationshipmatters.com.au/employment We encourage applications from Indigenous Australians, people with disability, people who are neurodiverse, people from diverse cultural and linguistic backgrounds, and people from the LGBTIQA+ community. If you require accommodations or support during the application process, please let us know — we're committed to ensuring an inclusive and accessible experience for all candidates.
Please forward your cover letter and resume to hr@relationshipmatters.com.au by Thursday 14 May 2026. For enquiries regarding this position, please contact Juliane Reissle, Manager Client Support Services on 0481 149 318
Relationship Matters is a not-for-profit organisation that promotes healthy, respectful and fulfilling relationships within the Victorian community.
We provide a range of affordable relationship services including individual counselling, relationship counselling, family therapy, relationship learning programs, family dispute resolution and mediation.
At Relationship Matters we also recognise that work and life are intimately connected and we offer workplace services for employers and employees through Employee Assistance Programs (EAP).
Relationship Matters’ recognises relationships in all their diversity and our services are offered to individuals, couples and families regardless of, gender, religious affiliation, race, cultural heritage, sexual orientation or economic circumstance. We work towards building positive, safe and respectful relationships and the prevention of violence of any nature.
We provide a range of relationship services including:
Individual counselling
Relationship counselling
Family therapy
Relationship learning programs
Family dispute resolution and mediation
Family Violence Prevention Programs
VicRoad Safe Driving Program
Employee Assistance Programs (EAP)
Visit our website www.relationshipmatters.com.au, call us on 1300 543 396 or email us at contact@relationshipmatters.com.au
