Job Description

Client Services Manager

We are a rapidly growing, mid-sized commercial cleaning company with branches in all Australian States and territories.

Our mission is to achieve our vision of growth by building on and improving our business systems through a leadership management program in which employees are empowered and from which our clients benefit.

This key role involves establishing & managing client relationships & cleaning standards of several sites in the state which will make up your portfolio. To manage, supervise, inspect, and maintain the day-to-day cleaning service requirements of the Client and ensure all contract obligations are met in a manner that maintains the safety and well-being of all staff. In addition, the State Operations Manager is charged with identifying and leveraging opportunities to increase revenue.

The main responsibilities of the role will be;

• Manage a portfolio of commercial cleaning accounts, ensuring all client needs are met and expectations exceeded.
• Serve as the main point of contact for clients, addressing any inquiries, concerns, or issues promptly and effectively.
• Conduct regular site inspections to ensure quality standards are maintained and identify areas for improvement.
• Collaborate with internal teams to coordinate cleaning schedules, staffing, and resources to meet client requirements.
• Develop and implement strategies to enhance client satisfaction, retention, and account growth.
• Prepare and present reports on account performance, including key metrics and client feedback.
• Stay updated on industry trends, best practices, and regulations to continuously improve service delivery.

The ideal candidate will have the following attributes:

• 5+ years of experience in the commercial cleaning industry.
• At least 3+ years of experience in a similar role, managing commercial cleaning accounts/Clients.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organizational and time management abilities, with the capacity to prioritize tasks and meet deadlines.
• Proven track record of delivering exceptional customer service and driving client satisfaction.
• Knowledge of cleaning techniques, equipment, and safety protocols.
• Proficiency in Microsoft Office suite and CRM software.
• Ability to work and succeed in a fast-paced environment.

What you can expect;

• A competitive remuneration package + tools of trade
• Performance-based, well-structured work culture.
• Additional leave benefits with a genuine focus on work/life balance!
• Numerous career development pathways, tailored training and development programs, and mentorship programs.
• Annual bonuses + generous employee referral program.
• Empowering you within a fun, diverse and inclusive culture
• Additional annual leave purchasing policy, volunteer days, genuine reward and recognition programs and many more.

At SCS, we are focused on building a culture centred on belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

During our recruitment process, you will be required to undergo pre-employment checks including reference and national police checks.

Notice to Third Parties: SCS does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their applications independently.