Job Description

About IMWT

At IMWT, we believe digital marketing should deliver measurable commercial outcomes, not simply marketing activity.

Our purpose is to help clients make better business decisions through data, strategy and performance marketing. We combine technical expertise with commercial thinking to ensure every recommendation delivers meaningful value for our clients.

As our business evolves, so does the role of Client Services.

We're transforming Client Services from a traditional account management function into the commercial leadership function of the agency. This is an exciting opportunity to join that transformation and help shape the future of how we partner with our clients.

The Opportunity

We're looking for an experienced Client Services Manager to join us on a temporary basis for 2–3 months, working approximately 20–30 hours per week.

You'll already know how to build strong client relationships, manage stakeholders and confidently oversee a portfolio of client accounts. You'll be able to step into an established client environment quickly, provide continuity and help keep relationships, priorities and deliverables moving forward.

This is an opportunity to work with a team that's redefining what Client Services looks like within a performance marketing agency. We're looking for someone who can bring their experience from day one while working collaboratively with our Client Services and specialist teams.

You'll bring a solid foundation in client relationship management, commercial awareness and stakeholder engagement, with the confidence to navigate conversations with clients and internal teams independently.

This role would suit someone who is experienced, adaptable and comfortable getting up to speed quickly, and who is looking for a flexible, short-term opportunity where they can make an immediate impact.

Your Role Today

Build Trusted Client Relationships

• Own a portfolio of strategic client relationships.
• Develop a deep understanding of each client's business, objectives and priorities.
• Build trusted relationships with key stakeholders.
• Lead regular client meetings and Quarterly Business Reviews.
• Act as the primary point of contact for your clients.

Lead Commercial Conversations

• Translate technical recommendations into business language.
• Help clients understand how marketing performance contributes to commercial outcomes.
• Recommend priorities aligned to business objectives.
• Facilitate meaningful strategic conversations.
• Build confidence in discussing commercial opportunities with clients.

Drive Client Growth

• Develop and maintain account growth plans.
• Identify expansion opportunities across your portfolio.
• Support contract renewals and commercial discussions.
• Monitor account health and proactively identify risks.
• Collaborate with delivery teams to maximise client value.

Lead Accounts Internally

• Coordinate cross-functional teams around client priorities.
• Ensure specialists have the context they need to deliver effectively.
• Remove blockers and maintain momentum across projects.
• Provide clear commercial direction for each account.
• Maintain visibility of portfolio performance and upcoming opportunities.

While delivery teams own technical execution, Client Services owns the client relationship and overall commercial direction of the account.

What We're Looking For

Essential Experience

• 5+ years' experience in Client Services, Account Management or Client Partnership within a digital agency.
• Experience managing a portfolio of strategic clients.
• Strong stakeholder management and communication skills.
• Commercial awareness and business curiosity.
• Experience leading cross-functional teams.
• Experience identifying and growing client opportunities.
• Strong organisational and relationship management skills.

Personal Attributes

We're looking for someone who:

• Is naturally curious about how businesses grow.
• Thinks commercially as well as operationally.
• Enjoys solving complex problems.
• Builds trust quickly with clients and colleagues.
• Is confident asking thoughtful questions.
• Is comfortable being challenged and continuously learning.
• Wants to build a long-term career in commercial client leadership.

Position title: Client Services Manager

Department: Client Services

Report to: Head of Client Services

Direct report: N/A

Days/Hours: 20-30 hours per week | Part-time/Freelance | Temporary

Employment type: Freelance/Contract

Targeted timezones/locations: Australia only

Note: only applications within the targeted time zones/locations are being processed.