Job Description

Client Services Manager

Londonderry, NH | Monday–Friday | $50,000–$55,000/year + Annual Bonus

Make a Difference. Build Relationships. Grow with BAYADA.

BAYADA Home Health Care is seeking a Client Services Manager to join our New Londonderry, NH Senior Living office. This is an exciting opportunity to combine your customer service, operations, and relationship-building skills while helping clients receive exceptional care where they feel most comfortable: at home.

At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. As a Client Services Manager, you'll play a key role in coordinating services, supporting care teams, and creating positive experiences for clients, families, referral partners, and employees.

Why Join BAYADA?

• Competitive Compensation: Base salary of $50,000–$55,000 annually, depending on qualifications.
• Annual Bonus Opportunity: Earn up to $6,000 annually based on performance metrics.
• Work-Life Balance: Enjoy a Monday–Friday schedule.
• Comprehensive Benefits: Medical, dental, and vision insurance; paid holidays; vacation and sick leave; employer-paid life insurance; 401(k) with company match; and an Employee Assistance Program.
• Reliable Pay: Paid weekly through direct deposit.
• Career Development: Opportunities for professional advancement, leadership development, and long-term career growth.
• Supportive Culture: Experience the stability of a national leader with the personalized support of a local, close-knit team.
• Meaningful Impact: Help clients and families receive exceptional care and support every day.

Learn more about BAYADA benefits.

What You'll Do as a Client Services Manager

As a Client Services Manager, you'll combine customer service excellence, operational coordination, and relationship management to support high-quality care delivery.

• Deliver Exceptional Service: Provide outstanding customer service and support positive client experiences.
• Coordinate Care: Manage client services and address scheduling needs in a timely and effective manner.
• Manage and Grow Caseloads: Oversee your assigned caseload while proactively identifying opportunities for growth.
• Build Strong Relationships: Develop lasting partnerships with clients, referral sources, payors, and community organizations.
• Collaborate with Leadership: Partner with Clinical Managers and office teams to ensure seamless care coordination.
• Monitor Performance Metrics: Track admissions, referrals, caseload performance, and other key operational indicators.
• Support Field Employees: Work alongside clinical leadership to provide guidance and support to caregivers and staff.
• Drive Office Success: Contribute to overall office growth, service excellence, and client satisfaction.

What You'll Need

• Bachelor’s degree preferred.
• Prior home care, healthcare, or medical office experience preferred.
• Knowledge of Medicare and OASIS is a plus.
• Previous leadership or supervisory experience is a plus.
• Demonstrated success in achieving goals and taking on increasing responsibility.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Proficiency with computer systems and electronic medical records (EMR).
• A desire to grow and advance within a leading healthcare organization.

Ready to Take the Next Step in Your Career?

If you're looking for a rewarding opportunity where you can build relationships, support exceptional care, and grow professionally, we'd love to hear from you.

Apply today to learn more about becoming a Client Services Manager with BAYADA in Londonderry, NH!

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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.