Are you quick-thinking, people-focused, and great at building relationships?
Looking for a role where every day is different?
We’re FIRST Security, New Zealand’s market leader in protective security. We have an exciting opportunity to join our team!
We are looking for an experienced Client Services Manager to join us in Tāmaki Makaurau (Mt Wellington – Auckland).
This is a key role responsible for elevating the customer experience, strengthening client partnerships, and supporting a team of security officers across multiple sites.
Manage a portfolio of Auckland-based clients
Be the first point of contact for support, escalation, and service delivery
Champion the customer voice internally and ensure promises are delivered
Lead, motivate, and support your team in the field
Build strong relationships with internal and external stakeholders
Drive financial performance and create strategic service plans
Complete operational, incident, and quality assurance reporting
2+ years’ leadership experience
2+ years in a client service or customer-facing role
Security or service sector experience (advantageous)
Strong communicator with excellent interpersonal and negotiation skills
Tech-savvy with the ability to use various staff management systems
Current COA (or ability to obtain one)
Full NZ Driver Licence
Ability to pass MOJ criminal checks
Competitive salary + company vehicle
Flexible roster based on business needs (not strictly Mon–Fri)
Access to our Perks Programme (retail, fuel, grocery discounts + more)
Ongoing training and development
Strong Health & Safety culture with regular welfare checks
At FIRST Security, you’ll be part of a supportive, people-focused team with opportunities to grow.
Ready for your next challenge? Apply now.
First Security is part of the Wilson Group. If you experience any issues with your application, please get in touch via phone or email.
As Australia’s leading parking provider, Wilson Parking delivers a better experience for everyone.
Driven by customer focus, innovation and industry-leading services, we deliver high-quality car parks – for our customers, landlords, and their tenants.
The Wilson Parking App delivers more value and greater convenience so our customers can do more with their day, while Shuffle enhances the corporate parking experience – all delivered with exceptional customer care.
And by harnessing our expertise, we deliver market-leading car park management solutions, forming trusted partnerships with our landlords and building brand trust with all our customers.
Learn more at www.wilsonparking.com.au
