Client Services Manager – Home Health

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Berks County Visits Office, located in Wyomissing, PA

If you're looking for an opportunity to grow your career in healthcare while making a meaningful impact on clients and field employees, this could be the position for you. As a Client Services Manager, you'll play a key role in coordinating high-quality home care, developing relationships in the community, and helping grow and manage your office's caseload.

At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability

What You'll Do

• Coordinate client services and address emergent scheduling needs.
• Manage and proactively grow your caseload.
• Build strong, lasting relationships with clients, referral sources, payors, and community organizations.
• Provide exceptional customer service and support quality home care delivery.
• Partner with Clinical Managers to support and supervise field employees.
• Develop strong, collaborative relationships with your office and field teams.
• Monitor key business metrics, including admissions, Medicare percentage, and referral outcomes.
• Support the overall growth and success of the Berks County office.

What We're Looking For

• Bachelor's degree preferred.
• Prior healthcare, medical office, or home care experience preferred.
• Prior supervisory or leadership experience a plus.
• Demonstrated success taking on increased responsibility and achieving goals.
• Strong computer skills, including experience with electronic medical records.
• Excellent communication, interpersonal, and organizational skills.
• Ambition to grow and advance within BAYADA.

Why Join BAYADA?

BAYADA offers a mission-driven environment where you'll have the opportunity to build your leadership skills, grow your career, and make a difference in the lives of clients and families.

Benefits include:

• Competitive salary
• Medical, dental, prescription, and vision insurance
• Paid holidays, vacation, and sick time
• Tuition reimbursement
• 401(k) with company match
• Employer-paid life insurance
• Direct deposit
• Employee Assistance Program
• Career advancement and growth opportunities

Join BAYADA and become part of a team committed to providing exceptional home care while building meaningful relationships in the Berks County community.