Job Description

Client Services Manager – Home Care

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Fort Wayne, Indiana office.

Are you looking for a rewarding career opportunity with a growing healthcare organization? At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. We are seeking a motivated, service-oriented professional to join our team and play a key role in coordinating care, supporting staff, and ensuring exceptional client experiences.

As a Client Services Manager, you will oversee the coordination of client services, manage scheduling and staffing needs, build strong relationships with clients and referral partners, and contribute to the continued growth and success of the office. This position offers excellent opportunities for professional development and career advancement within a nationally recognized healthcare organization.

Responsibilities:

• Deliver exceptional customer service and ensure high-quality home care services for clients
• Manage the coordination of client care and address emergent scheduling needs
• Maintain and grow your assigned caseload through relationship-building and outstanding service
• Develop and nurture relationships with clients, referral sources, payors, and community organizations
• Foster strong communication and collaboration among office and field staff
• Monitor and manage key operational and financial performance metrics
• Partner with Clinical Managers to provide support, supervision, and guidance to field employees
• Assist in maintaining compliance with company policies and quality standards
• Contribute to office growth initiatives and operational excellence

Qualifications:

• Bachelor's degree required
• Previous medical office, healthcare, or home care experience preferred
• Prior supervisory or leadership experience is a plus
• Proven track record of taking on increasing responsibility and achieving goals
• Strong desire for professional growth and career advancement
• Proficiency with computer systems and electronic medical records (EMR)
• Excellent communication, organizational, and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment

BAYADA Offers:

• Competitive salary
• Comprehensive medical, dental, prescription, and vision insurance
• Generous paid time off
• Tuition reimbursement opportunities
• 401(k) with company match
• Ongoing training and professional development
• Career advancement opportunities within a growing organization