Client Services Manager
Location: Leicester (Midlands)
Employment type: Full Time
Working Hours: Monday to Friday
What’s in it for you
We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.
25 days annual leave plus bank holidays
Option to buy up to 5 additional holidays
Group Personal Pension Plan
Career development and progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP and mental health support and counselling services
Cycle to Work scheme
Discount club including supermarkets, phone bills, gyms and more
Life assurance cover
Long service recognition
Enhanced Maternity Pay
Paid volunteering opportunities in your community
About the role
As a Client Services Manager, you will play a key role in supporting the growth of the Midlands business, with a focus on developing and securing opportunities across the roads and infrastructure sectors.
You will be responsible for driving sales growth, strengthening market position, and building strong client relationships across the region. Using your existing network and industry knowledge, you will identify, develop and convert opportunities, creating a strong pipeline and contributing to financial targets.
Working closely with operational teams, you will ensure a smooth transition from sales through to delivery, supporting the mobilisation and successful completion of works. You will also contribute to the regional growth strategy, help expand the customer base, and promote the business across wastewater, drainage and infrastructure sectors.
Key responsibilities include
About you
You will be a commercially minded professional with a strong background in wastewater and drainage services and a proven ability to win work and build client relationships.
You will have
Our commitment to equal opportunities
We are proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences and are committed to building a diverse and inclusive workforce.
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Next steps
If you are interested in this opportunity, please apply or contact the Careers Team for more information
At Ipsum, we provide specialist engineering services across the UK’s regulated water and energy companies and private sector businesses.
We work with our customers to maintain, optimise and develop their above and below ground assets to ensure security and resilience, and with our smart systems and ways of working, we ensure we deliver on time, on budget and safely.
At Ipsum, we develop long-term working relationships with our customers by providing essential utility services on both public and private networks. We have many long-term contracts and framework arrangements in place which are built upon great customer service, safe working practices and the ability to flex and deploy specialist skillsets at short notice.
The growth of Ipsum has been built upon our people and our ability to meet the demanding and ever-changing needs of our customers. The UK utility sector is evolving and expanding to meet increasing customer demand, regulatory-driven outcomes and to exploit new innovative technologies, at Ipsum we will continue to grow in this sector by being a reliable, flexible and agile service partner that helps customers meet these new challenges.
As we know, utility service provision is not a 9 to 5 business, our customers don’t switch off their networks or assets at night, or at the weekends, or on holidays, or when things are quiet. They need them to work round the clock – and we at Ipsum are right beside them 24/7 to make sure they do.
We pride ourselves in providing specialist scheduled maintenance services, being able to respond to an individual call-out or mobilise onto a major upgrade project and that our customers can rely on Ipsum 24/7/365.
