Job Description

Client Services Manager

Lancaster, PA

Are you a people-focused leader who thrives on building relationships, supporting teams, and making a meaningful impact in the lives of aging adults and their families?



• Lead a dedicated team to deliver exceptional in-home care while fostering strong relationships with clients, families, and referral sources in a collaborative environment.
• Coordinate care plans, ensuring smooth transitions, quality service, and effective communication with clients, families, and care professionals.
• Oversee training for specialized care, provide training in care pro meetings, and maintain clear communication across teams.
• Maintain accurate client records, including documentation of visits, and ensure adherence to company policies.
• Develop & implement schedules with Lead Care Pros to meet goals and operational service hours.
• Build relationships with referral sources to drive operational goals.
• Resolve client concerns by collaborating with families on service plans, developing creative solutions for client-related issues, and identifying opportunities to grow the business.
• Support service consultations and care planning for potential clients.
• Join a mission-driven team that values client care and its staff's well-being, working in a supportive environment where we prioritize self-care and support.

Home Instead provides personalized in-home services for aging adults, specializing in personal care, Alzheimer's and dementia support, hospice, and 24-hour assistance. Our mission is to help families flourish forever, understanding that life happens. We are committed to supporting our clients and staff with a strong focus on self-care. As a faith-based, family-oriented company, we foster a culture where we value and support our team, enabling them to deliver the best possible service to our clients.

We seek a Client Services Manager to lead and manage the client services team to meet our operational goals. In this role, you will uphold Home Instead's core values in every interaction while developing and maintaining a measurable Quality Assurance (QA) program to ensure our clients' trust and satisfaction. If you're a strong leader passionate about delivering exceptional client care, we'd love to hear from you!

Our Ideal Client Services Manager:

• Experienced: 2 years of previous leadership, customer service, office management, or administrative experience preferred – minimum of a high school diploma (further education preferred).
• Leadership: Someone who can lead a team and build positive relationships.
• Organized: Excellent attention to detail and ability to prioritize tasks while maintaining confidentiality.
• Adaptable: Available & flexible to work overtime, evenings, or weekends if needed, as well as weekly on-call responsibilities.
• Driven: Strong desire to help others with a focus on growth and achieving goals.
• Flexible & High Energy: Adaptable to changing needs and able to maintain high energy in a dynamic environment.
• Computer Skills: Proficiency in Excel and Word is preferred.
• Physical Requirements: Able to lift 25 lbs.
• Must possess a valid driver's license with a clean driving record.

What we Offer Our Client Services Manager:

• $50k-60k/year – DOE
• Health Insurance
• Generous PTO
• 9 Paid Holidays
• Employee Referral Program
• Bonus Plan
• A passionate team dedicated to making a positive impact on people's lives while providing high-quality care for aging adults
• A family-oriented, faith-based company that not only focuses on the well-being of its clients but also ensures a supportive, caring environment for its team members

To Apply

Please submit your resume via this job ad in Microsoft Word or PDF for consideration for our team's Client Services Manager position.

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Requirements

• 2 years of previous leadership, customer service, office management, or administrative experience preferred
• Minimum of a high school diploma (further education preferred)
• Must have a valid driver's license