Marcus Evans, founded in 1983, is a global business intelligence and event company, with 49 offices in 20+ countries. Our client base is comprised of C‑level executives from 98% of existing Fortune 1000 companies, and we are world leaders across industries including healthcare, legal, pharmaceutical, investments, energy, packaging, and more.
The CSM supports the full account management process from preparation to post-summit follow-up. The role focuses on call scheduling, quality control, training support for new account managers, and maintaining accurate documentation for senior leadership. You’ll make sure every client interaction is handled to company standards and that internal teams stay aligned.
This is an in‑person role based in our Nicosia office.
Key Responsibilities
Call Scheduling & Lifecycle Management
Schedule Welcome-On-Board, Prep & Debrief calls for Senior Directors and their clients.
Track all upcoming calls and ensure everything is booked on time.
Monitor that calls happen on time and all invites are accepted.
Call Auditing & Quality Assurance
Audit calls from newly trained account managers to ensure account management process matches company standards.
Spot-check senior directors’ calls periodically and capture strong examples for training resources.
Score all Welcome-on-Board, Prep, Debrief & Touch Base calls according to company-defined objectives.
Provide detailed call notes, actionable feedback, and recommendations.
Send scorecards to Sales Reps and Senior Management promptly.
Send additional feedback and training links when low scores occur.
Ensure sales reps update all required reports with rebook opportunities and onsite outcomes.
Keep personal & internal tracking reports always updated (call dates/times, scores, if calls happened etc.).
Training & Development for New Account Managers
Ensure new Account Managers clearly understand best practices and can run calls independently.
Provide high quality written feedback after every scored call.
Monitor their progress, share training notes, and keep the SP head informed for transparency.
Identify failing accounts or underperformance and recommend reassignment if needed.
Support ongoing training by developing targeted notes, examples, and learning materials.
Qualifications
Bachelor’s degree (minimum) & master’s degree is considered an advantage.
Fluency in English (both written and spoken).
Background in English-language education is considered an advantage.
2-4 years of relevant work experience.
Work Experience in analysis, research, sales, account management, or customer relations is an advantage.
Strong communication skills.
Sharp attention to detail.
Ability to manage follow-up cycles and keep others accountable.
Highly organized with strong ownership of deadlines.
Assertiveness and confidence when giving feedback.
A team player with a high-performance mindset.
Flexibility in working hours when dealing with clients based in the US.
Compensation & Benefits
Be part of a dynamic international team.
Comprehensive training to ensure your success.
Gain hands-on experience managing global clients.
Competitive salary + annual bonus.
21 annual leave days, including office closure over Christmas & New Year.
Prime office location in the heart of Nicosia.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
#LI-Onsite
It's been more than 30 years since entrepreneur and Chairman of the Group, Marcus Evans, launched the first of his businesses. Today, the Group has grown into one of the world's leading business information companies, delivering intelligent and strategic information to forward-thinking Companies at more than 1000 events globally each year.
Our Portfolio
With this wealth of experience at our core, the marcus evans portfolio is now as diverse and successful as the people that help deliver it: marcus evans Summits, Conferences, Forums & Professional Training, The Hospitality Group (THG), The Artists Partnership, Linguarama and Ipswich Town Football Club.
Where and Who We Are
We're located in more than 60 countries worldwide and currently employ around 3,000 people. We've earned our place as a global leader in business intelligence, with our sophisticated lead qualification, face-to-face facilitation and process discipline.
Mission, Vision & Values
Our mission, vision and values are our constant; the backbone of our organization in its entirety. It's these principles that drive us as individuals and as a Company to help our clients succeed - every. single. day.
Why We Matter
We matter to business because we've remained contemporary. There continues to be a strategic place for us in the market; there's a relevancy to what we do for businesses globally. In a nutshell, we help clients achieve their strategic goals by providing market intelligence that’s nearly impossible to find alone, when time and resources are limited. We craft products that help clients drive their organisation’s growth in a more timely, and cost effective way. We listen to what our clients tell us, so we too continue to develop our capabilities for them. That's our secret. We listen and we act! We’re well known for the quality of our offerings.
