We currently have an opportunity for a Client Services Manager to join our Health & Education team and play a key role in delivering safe, high-quality and commercially sound facilities management services that support school communities across New South Wales. Reporting to the Operations Manager, you'll help deliver high-quality outcomes that support our essential services.
What You’ll Do
This role offers a broad scope, with key responsibilities including:
Lead the on-site delivery of integrated facilities and asset management services, ensuring contractual, safety and quality outcomes are consistently achieved.
Build strong, trusted relationships with clients, stakeholders and service partners to ensure service excellence and satisfaction.
Manage and motivate a diverse workforce and subcontractor base, fostering a supportive, high‑performance and inclusive team culture.
Drive a proactive Zero Harm culture, ensuring compliance with WHS, risk and governance frameworks at all times.
Monitor financial and operational performance, contributing to continuous improvement, commercial outcomes and long‑term contract success
What You’ll Bring
A valid Australian driver’s licence and the ability to travel daily between multiple sites and our North Ryde head office; a company vehicle will be provided to support you in the role.
Proven experience leading teams in facilities management or a similarly complex service delivery environment.
Strong stakeholder engagement skills, with the ability to communicate clearly, influence outcomes and build collaborative partnerships.
Sound commercial and contract management capability, including performance‑based KPI delivery.
A safety‑first mindset with demonstrated experience embedding quality, compliance and risk management practices.
Well‑developed organisational skills, resilience and the ability to balance priorities in a fast‑paced, people‑focused environment.
More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.
Why Downer?
At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.
What It Means to Belong at Downer
We’re proud of our high-performance culture and commitment to diversity, offering:
Training and development to support and diversify your career.
With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
Employee Assistance Program: professional support for you and your family when you need it most.
You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.
As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.
If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.
Enabling communities to thrive.
It’s what we’ve done for more than 150 years. Solving problems. Making the extraordinary run smoothly every day. We’re keeping the lights on and the water flowing. Running the hospitals that take care of us. Delivering the transport that takes us from A to B. Maintaining communication networks that keep people connected. Helping our Government and Defence customers keep them protected. Delivering train fleets. Building bridges, roads and streets. Now we’re building momentum too. Moving forward even faster.
Across Australia and New Zealand, we’re transforming the way we work. Unlocking our potential to lead by example. Using our passion and expertise to deliver complex projects and turn fresh ideas into solutions that make society a better place. Creating opportunities for our people, growth and value for our shareholders, and world-class solutions for our customers. Imagining. Innovating. Engineering. Enabling.
