Job Description

• Assist Client Service Associates with marketing plan put in place by Business Operations Director and help them reach their individual goals.
• Maintain high level of communication with office staff to stay aware of new and potential referral sources.
• Grow the assigned area in client census, service hours, revenue, and geographical territory.
• Assist Client Service Associates with recruiting plan put in place by Business Operations Director.
• Attend recruiting call/meeting associated with your Client Service Associates territory.
• Ensure Client Service processes all invoices and time sheets timely and correctly.
• Ensure any authorizations for service are current and adhered to.

• Maintain a high level of client satisfaction by making goodwill calls, ensuring adequate number of caregivers, etc.
• Maintain a high level of caregiver satisfaction by making goodwill calls, appropriately matching caregivers within their preferences, etc.
• Assist Business Operations Director in monitoring performance metrics, such as margins, overtime, etc.
• Participate in budgeting or annual planning activities as requested.
• Submit all requested reports, action plans, etc. timely to management as requested.
• Assist with administrative duties such as answering phones, filing, ordering supplies, etc. as needed.
• Investigate and resolve all client and caregiver complaints timely.
• Hire, develop and supervise high potential office employees.
• Conduct annual performance evaluations for all office staff.
• Develop successor planning.
• Monitor, manage and approve all office staff payroll and time off.
• Assist team members in filling callouts and last-minute service requests.
• Treat and communicate with clients, families, co-workers, referral sources and caregivers with courtesy, respect, and consideration. Document all pertinent interactions electronically.

• Embody the Care Options For Kids promise of bringing love, light and laughter into the homes and communities we serve.
• At least one year of customer service experience. Healthcare experience preferred.
• High school diploma. Bachelor’s degree preferred.
• Intermediate competency with computers and other technology that are utilized to conduct job functions.
• Must possess strong interpersonal and leadership skills.
• Must be able to solve complex problems and function effectively in a stressful work environment.
• Ability to read, write and communicate in English.

• Embody the Care Options For Kids promise of bringing love, light and laughter into the homes and communities we serve.
• Treat and communicate with clients, families, co-workers, referral sources and caregivers with courtesy, respect, and consideration.
• Maintain confidentiality of all client, caregiver, and business information.
• Comply with all applicable laws, regulations, policies, procedures, and guidelines.
• Conserve resources by using equipment and supplies as necessary to perform job duties.
• Report to work as assigned or scheduled timely. Follow procedures for notification of absence or time-off requests.
• Maintain professional/technical competency and proficiency of job responsibilities by attending and participating in meetings, conferences and education programs as requested.
• Perform all job responsibilities with a friendly, positive, and team-oriented attitude.

• A supportive and collaborative work environment.
• Opportunities for professional growth and development.
• Comprehensive benefits package, including health, dental, and vision insurance.
• A chance to make a meaningful impact in the lives of children and families.

• Full-Time, $70,000.00 to $75,000.00/year