Job Description

POSITION TITLE:

Client Service Intern

REPORTS TO:

Client Service Representative

LOCATION: IMS

Indianapolis, IN

FLSA STATUS:

Non-Exempt

EMPLOYMENT TYPE:

Seasonal

Duration:

January 2027 – August 2027

ABOUT US

At Penske Entertainment, we don’t just host world-class events—we create unforgettable moments. Our team fuels four iconic motorsports brands:

• Indianapolis Motor Speedway (IMS) – home of the world’s largest spectator sporting facility and annually hosts the world’s most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
• INDYCAR - The Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
• IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.
• Motorsports Events Management (MEM) – Promotes major events featuring premier motorsports series throughout the United States.

Whether on the track, behind the scenes, or on the screen, our people are at the heart of everything we do. If you’re ready for a career where excitement, purpose, and impact collide—we want to meet you.

WHAT YOU’LL DO

As a Client Services Intern, you’ll play a key role in delivering premium experiences during the Month of May at IMS, including the Indianapolis 500 and Brickyard Weekend. You'll support suite, club, and hospitality operations, fulfill client requests, and ensure top-tier service from pre-event prep to event execution. This hands-on role is part of the IMS College Program and includes both office and on-site responsibilities.

In this role, you’ll be an important part of delivering top-tier experiences to fans, partners, and teams across the motorsports world. You’ll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.

YOUR RESPONSIBILITIES

• Develop and maintain outstanding working relationships
• Assist in the printing, packaging, shipping, and tracking of all hospitality, suite, vending/display, and client contractual elements
• Provide support to the Client Services team for all IMS activities including special events
• Maintain daily general office duties
• Respond and communicate daily to the Client Services email inbox and phone lines
• Assist with room set-up and tear down
• Provide information and support to clients regarding their premium spaces on event days
• Support the IMS Premium Services department with various tasks
• Conduct suite and hospitality rotations to ensure customers' needs are met
• Educate hospitality and suite guests on the facility, premium space offerings, and event schedules
• Serve as an IMS brand ambassador and demonstrate enthusiasm for Penske Entertainment, our vision, mission, and values
• Perform other duties as assigned by supervisor(s)

WHAT YOU BRING

We’re looking for someone who’s ready to bring great effort every day and is committed to growing with us.

Required Experience & Skills:

• Effective interpersonal skills and the ability to work in a role that requires clerical and organizational skills, as well as initiative and flexibility
• Team-first outlook with the ability to build strong working relationships with peers (#oneteamBIGdream)
• Office experience preferred but not required
• Advanced computer skills (Excel, Word, etc.)
• Attention to detail
• High integrity and confidentiality
• Proactive, innovative thinker who takes initiative
• High level of professionalism
• Organizational skills and ability to multitask
• Strong verbal and written communication skills
• Ability to adjust well to change in a fast-paced work environment and time constraints
• Cultural competence and the ability to thrive in a diverse environment
• Alignment with Penske Entertainment’s core values and standards

Education:

• Currently pursuing an undergraduate or graduate degree in Tourism & Convention Management, Event Management, Sports Management, Marketing, Public Relations preferred.

Leadership:

• This role does not have direct supervisory responsibilities

FLEXIBILITY & TRAVEL

• Internship begins mid-to-late January and concludes in August (must be available for all events during this period)
• Candidates must be able to relocate for this in-person internship and provide their own housing if not local (Hybrid/Remote is not an option)
• Minimal travel to career/job fairs to help recruit other IMS seasonal staff is possible
• Requires a minimum of 12 hours per week during the Spring semester before the season ramps up at the end of April
• Works a minimum of 40 hours per week including weekends during May and Brickyard Weekend (could be up to 16-hour days)
• Candidate must be able to work overtime as needed

PHYSICAL DEMANDS

• Ability to lift up to 50 lbs.
• Extended periods of standing or walking (as needed)
• Comfort working indoors/outdoors and around event noise

WORK ENVIRONMENT

• Fast-paced, collaborative office and event settings
• Staff will be exposed to conditions normally encountered in a business office environment.
• Staff will experience frequent interruptions and must be prepared to interact with others on a regular basis

EQUAL OPPORTUNITY

Penske Entertainment is proud to be an equal opportunity employer. We’re committed to creating a workplace where everyone can thrive—regardless of race, gender, orientation, background, or ability.