Tawzef for Recruitment & HR Consultancy

Client Services Executive (German Speaker)

Tawzef for Recruitment & HR Consultancy  •  Cairo, EG (Onsite)  •  12 hours ago
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Job Description


Manage individual and group student bookings via phone and email within agreed SLAs.

Process student enrollments and ensure payments and visa documents (where applicable) are completed on time.

Follow up on sales leads and provide additional information to prospective students and agents.

Maintain regular communication with students and education agents to maximize retention and identify cross-selling or upselling opportunities.

Update and manage customer information using CRM systems such as Salesforce and CLASS.

Handle customer inquiries, complaints, and booking issues promptly, escalating when necessary.

Process refunds accurately for cancelled or shortened courses.

Coordinate with internal teams and overseas schools throughout the student's journey.

Build and maintain strong relationships with education agents and counselors.

Support the onboarding of new agents when required.

Stay informed about competitors and market trends.

Work towards departmental and regional revenue targets.

Provide administrative support to team members during busy periods and cover colleagues when needed.


Requirements


Fluent in German (spoken and written).

Passion for international education.

Strong cultural understanding of the German-speaking market.

Previous experience in customer service or an administrative support role, preferably in a corporate environment.

Ability to manage multiple tasks and work under pressure.

Excellent communication and relationship-building skills.

Computer proficiency and ability to work with CRM systems.

Strong organizational and problem-solving skills.
Tawzef for Recruitment & HR Consultancy

About Tawzef for Recruitment & HR Consultancy

At Tawzef, we offer a multitude of HR services for businesses in Egypt and the GCC by focusing on quality and time of delivery. We provide companies with human resources management services such as, recruitment, outsourcing, HR consultancy and psychometric assessments.

Local recruitment

Tawzef offers diverse recruitment solutions, including sourcing, headhunting, screening, and candidate interview processes.

we also organize interviews for companies.

Overseas recruitment

Tawzef is a licensed overseas recruitment company. hire all levels of employees (white and blue collars).

our execution team takes on the responsibility of handling all aspects of all process.

Staff outsourcing

Tawzef provides various outsourcing services including manpower by hosting a client's employees all contracts payroll, Tawzef's insurance, and labor relation.

Pre-Hiring Assessments

Business use psychometric assessments to analyze potential hires' personalities. these assessments bring a scientific approach to the evaluation process, to increase employee retention and productivity for new hires. and reduce costs and turnover.

HR Consultancy

Tawzef's consulting team creates HR structure and corporate strategy for small and medium enterprises.

we assess companies to analyze the current performance and build human resources management system.

Industry
Consulting & Advisory
Company Size
51-200 employees
Headquarters
Cairo, EG
Year Founded
2007
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