As the Client Services Director, you will work closely with several individuals within Dwellworks to ensure all clients in your client list receive the appropriate level of attention. This can include training, consulting, and also client escalations as they come up. You will also communicate all necessary information to and from the client to appropriate parties.
The Client Services Director is responsible for assisting in the management of existing client accounts as they relate to Corporate Housing in the region. You are responsible for maintaining a consultative relationship with contacts in your client list who focus on Corporate Housing or other businesses as assigned. You will work closely with the operations team to communicate service delivery expectations to and from the clients. The Client Services Director will also support the Dwellworks Account Directors, as applicable, to drive positivity for the greater Dwellworks relationship.
Maintain Client Relationship (40%)
· Visit client offices to maintain a relationship with client contacts including Supply Chain, Operations, and Account Management
· Act as direct contact for client’s requests for market info, pricing, service delivery explanations, scope modifications, and new opportunities
· Act as liaison between account management and operations to facilitate effective communication for consistent reciprocal understanding of needs and expectations
· Partner with supply chain and operations team to ensure adequate supplier coverage, smart solutions and client-focused service support
· Anticipate and identify business opportunities and challenges and help to create a profitable strategy that aligns with overall business direction
· Maintain a consultative relationship with the regional account purchasers and influencers to ensure satisfaction, renewal and a continued growth path
· Assist the Account Director in creation and presentation of annual reviews
· Sales outreach to decision makers
o Set initial cadence for outreach to current contacts at clients
o Build base list in HubSpot (KPIs/targets to hit monthly)
o Grow connections and personal presence on LinkedIn
o Learn more about leveraging HubSpot
o Work with marketing support to build automated campaigns in HubSpot
o Receiving coaching activities from VP Sales / similar senior roles within the company
Issue Resolution, Reporting and Analysis (30%)
Training (10%)
Your Education (Required)
Your Experience (Preferred)
Your Additional Skills and Abilities
Our Team
The Dwellworks experience is driven with passion, hard work and integrity. We search for the team players, the go-getters, and the innovators who are hungry to learn. Best of all, we promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities such
as our associate led committees (wellness, green, philanthropy, and fun). Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive!
Check out our website: Join the Global Dwellworks Team
Dwellworks is an Equal Opportunity Employer.
Dwellworks is the world’s largest provider of destination-related services and temporary living solutions for the globally mobile workforce and business travelers. We provide business-to-business solutions for Fortune 1000 and emerging companies directly and through their relocation management partners. Whether a company needs to relocate its talent around the world or across the country, we provide a range of support services to help employees and their families transition successfully from their home location to a new destination.
Dwellworks has consistently responded to the changing needs of our global clients. Founded in 2007, Dwellworks quickly expanded our Destination Services business to be nationwide and then built and bought DSPs in the Americas, EMEA and APAC to offer consistent quality service in 16 countries. Our full-service real estate brokerage, Station Cities, supports our destination services business in the challenging and nuanced markets of Tri-State New York area and Chicago. In 2010 Dwellworks built a nationwide Property Management Solution in the US at the request of our clients. Dwellworks acquired the premier Intercultural Training firm in our industry in 2014. In 2020, Dwellworks launched Dwellworks Living to expand our original portfolio of corporate housing markets into a full-service corporate housing operation, offering alternative accommodations for relocation and business travel customers in 125 countries.
Dwellworks is proud to support our clients’ diverse globally mobile workforce with personalized solutions that leverage innovative technology and well-managed local networks of service providers. We invest in our people, our environment, and the communities in which we live and work. We apply our core values of Integrity, Teamwork, Performance, Innovation, and Fun to everything we do.
