Job Description

Do you want to be a member of the team to make a meaningful impact?

At ING, our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving dynamic environment. In return we ask for your long-term commitment and involvement.

If this is the environment you thrive in, then apply and join us in changing the future of banking!

Our department Client Services Daily Banking Netherlands is responsible for daily support of our Irish corporate clients and their service portfolio in ING Bank Netherlands. You’ll be working in an international team to support our clients with their payments related questions, accounts, different types of confirmations, statements, mandates and much more.

Something for you? Be a part of an international changing environment where „Every day is a new day & new experience. “

How will you be contributing to ING?

• You will support our corporate Netherlands clients with their queries,
• You will be responsible for financial data investigation and analysis (payment related questions including investigations, reporting and compliance),
• You will provide direct support to our corporate clients in banking operational workflow topics (fees, billing, invoicing),
• You will play an essential role in continuously improving our client satisfaction by providing superior client experience,
• You will directly communicate with clients in English to build up relationship with them,
• You will maintain contacts with clients and/or our stakeholders and keep them informed about the progress of their requests,
• You will be cooperating and partnering with other internal teams across Europe,
• You will be coordinating opening of different types of accounts for our clients,
• You will identify and bring forward suggestions for continuous improvement, provide inputs for global projects based on own experience and best practices from processing of the client queries.

Are you also someone who…

• has previous experience with client services
• has exceptional organizational, planning and time management skills
• coordinates activities and comes up with solutions
• is client-oriented, patient, and attentive with clear and positive communication skills
• speaks on advanced level English (C1)
• is highly proactive & collaborative, self-driven with focus on delivery
• has attention to detail and able to recognize important information, analyses & research and make connections/conclusions
• is flexible and comfortable in a fast-changing dynamic environment
• has project management skills
• is team player
• uses MS Office

... Then you are our new CS Specialist for Netherlands!

Wage (gross)

1768 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

• You build your own working day - flexible working hours and work from home
• Daily working time: 7hrs 45min instead of standard 8hrs
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern designed coffee corner and terrace with the grill spot

WellbeING

• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular teambuildings, social events and communities

YOU/family/friends time

• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• We welcome your ING-positive friends: referrals starting from 1000 EUR
• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

• Yearly bonus based on your performance and company’s results
• Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
• Home office contribution: 20 EUR/per month
• Discounts from our and your favourite stores: up to 30%
• Warm welcome package for your fresh start
• Pet friendly office