Job Description

Job Location: Horizon Health Network - Vandalia, OH 45377, Location: In Person. 410 Corporate Center Drive Vandalia, Ohio 45377

Employment Type: Full Time. Monday - Friday 8am to 4:30pm.

Horizon Health Network is seeking a dependable, organized, and detail-oriented Client Services Coordinator to join our team!

The Client Services Coordinator plays an important role in supporting patient care by coordinating intakes and referrals, assisting with clinical documentation, and ensuring patients receive timely and appropriate services. This position works closely with the Chief Operating Officer (COO), clinical staff, and other departments to support efficient daily operations and maintain compliance with agency policies and applicable regulations.

Key Responsibilities

• Assist with processing new patient intakes and referrals, including accepting cases, assigning case managers, and coordinating additional staff and ancillary services as needed.
• Enter and maintain accurate patient information in agency software systems.
• Process and audit OASIS documentation for accuracy and completeness.
• Create, review, and maintain Plans of Care (485s) to ensure accuracy and completeness.
• Assist nurses with recertification reports and Plans of Care.
• Process physician orders and follow up as needed.
• Coordinate laboratory orders and ensure information is communicated to the appropriate parties to support continuity of care.
• Track expiration dates for orders and ensure discharge paperwork is completed and processed appropriately.
• Perform routine chart audits for Medicaid and non-skilled clients to ensure services are provided in accordance with applicable state guidelines and regulations.
• Coordinate PRN nursing coverage and ensure patient visits are appropriately covered.
• Provide administrative and operational support to the COO and assist with other duties as assigned.

Qualifications

• Licensed Practical Nurse (LPN) preferred.
• Previous experience in home health care, patient intake, referrals, or clinical office coordination preferred.
• Knowledge of home health documentation, OASIS, Plans of Care, and physician orders is beneficial.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.
• Proficiency with computers and the ability to learn agency software systems.
• Ability to work independently while contributing to a team-oriented environment.

What We’re Looking For

The ideal candidate is someone who is

• Organized, dependable, and detail-oriented.
• Professional and courteous when communicating with patients, families, and staff.
• Able to work efficiently in a fast-paced environment.
• Committed to accuracy, compliance, and quality patient care.
• A team player who takes initiative and follows through on responsibilities.

Join Our Team!

If you are looking for an opportunity to make a difference in the home health care industry while supporting the delivery of quality patient care, we would love to hear from you!

Apply today to join the Horizon Health Network team!

Qualifications